Christopher Simonelli

Senior Application Developer

ADP Technology Services, Inc.

05.2000 - 07.2018

Saved $50K annually by moving from MS Visual Source Safe to open-source Subversion version control system
Boosted productivity 35% by collaborating with development teams to deliver program upgrades and unit testing
Enhanced the quality of code through extensive debugging and improved application performance and code inefficiencies, leading to a 15% reduction in bugs
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Maintained 15% above average customer satisfaction in post surveys
Used deep compassion and listening skills for the best customer experience
Became a trusted resource through high-level problem-solving skills
Solved customer issues with 10% more success than the company average
Designed, developed, and deployed new Health and Welfare Benefits Administration System as a member of a five-person team
Created and executed manual and automated test cases to ensure that software, databases and devices meets or exceeds specified standards and end-user requirements
Used technical expertise in the software development life cycle and core technologies in determining and recommending designs based on business objectives, timelines and resource constraints
Managed tasks, product planning, and backlog grooming by using daily scrum and sprint planning Agile methodologies
Performed troubleshooting of development and production problems across multiple environments and operating platforms
Ensured top-quality software deliverables by effectively collaborating with users, Product Management, and Quality Assurance teams
Provided technical support services and assisted global teams to ensure efficient business processes
Proven ability to maintain focus and work effectively with multiple demands
Excellent analytical and time management skills
Excellent communication skills both verbal and written