A highly skilled Master Plumber with over 25 years of comprehensive experience in all aspects of plumbing installation, maintenance, and repair. Demonstrated expertise in residential, commercial, and industrial plumbing systems, including troubleshooting and problem-solving in diverse environments. Proven ability to lead teams effectively, ensuring projects are completed on time and within budget while maintaining the highest standards of quality and safety. Adept at collaborating with clients, contractors, and other stakeholders to deliver exceptional results. Committed to staying current with industry advancements and regulations to provide innovative solutions and exceed client expectations.
Work History
Owner
N & H Plumbing Services
2018 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Field Supervisor
N & H Plumbing Services
2012 - 2018
Monitored employee performance for compliance with regulations and policies.
Supervised field operations teams to complete projects within established timelines.
Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
Resolved customer complaints to maintain satisfaction and loyalty.
Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Presented weekly and monthly performance reports to demonstrate team progress.
Met with customers to resolve issues and build productive relationships.
Planned and scheduled field activities according to set timelines and order of operations.
Waste Water Treatment Operator
North Texas Municipal Water District
2007 - 2012
Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
Maintained public water systems using hand tools to repair and adjust equipment and machines.
Maintained high water quality standards through regular testing procedures; promptly addressing any identified concerns or deviations from established limits.
Improved wastewater treatment efficiency by monitoring plant operations and adjusting processes as needed.
Education
High School Diploma -
Farmersville High School
Farmersville, TX
05.1987
Some College (No Degree) - Law Enforcement
Ranger College
Ranger, TX
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Project Management
Client Service
Accomplishments
Documented and resolved Issue which led to Results.
Collaborated with team of Number in the development of Project name.
Resolved product issue through consumer testing.
Supervised team of Number staff members.
Affiliations
Association of Information Technology Professionals