Christopher Smith
Simi Valley,CA
Summary
Organized leader with experience in retail and restaurant environments. Effective creator of service structures with thoughtful organization. Efficient sales manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Server
Wood Ranch BBQ
, CA
09.2020 - 11.2022
- Greeting and actively engaging with guests
- Preparing beverages, desserts, and soups
- Answering questions about the menu
- Cleaning and maintaining work stations
- Keeping and maintaining a positive attitude in the work environment
Shift Supervisor
The Coffee Bean & Tea Leaf
Irvine, CA
09.2019 - 03.2020
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Trained baristas to craft specialty drinks, provide customer service, and maintain store cleanliness in line with Coffee Bean & Co. standards
- Served as a Coffee Bean & Co. coffee and tea expert
- Cleaning and maintaining the store and work areas
Guest Service Team Lead
Target
Simi Valley, United States
07.2018 - 08.2019
- Coached "Guest Experience Team" to provide excellent guest experiences
- Facilitated communication between guest experience teams and upper level store management
- Created exceptional customer experiences by answering guest questions, managing customer escalations, and providing assistance as necessary
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Education
Bachelor of Arts - Drama
University of California, Irvine
Irvine, CA 09.2019 - 03.2021
Associate of Arts - Theatre Arts
Moorpark College
Moorpark, CA 08.2017 - 05.2019
Skills
Team Building
undefinedTimeline
Server
Wood Ranch BBQ
09.2020 - 11.2022
Shift Supervisor
The Coffee Bean & Tea Leaf
09.2019 - 03.2020
Bachelor of Arts - Drama
University of California, Irvine
09.2019 - 03.2021
Guest Service Team Lead
Target
07.2018 - 08.2019
Associate of Arts - Theatre Arts
Moorpark College
08.2017 - 05.2019
Similar Profiles
Celena DavisonCelena Davison
Bartender at Wood Ranch BBQ & GrillBartender at Wood Ranch BBQ & Grill
Leslie RomanLeslie Roman
Server at Wood Ranch BBQServer at Wood Ranch BBQ
Sierra RoumimperSierra Roumimper
Quality Manager at Wood Ranch BBQQuality Manager at Wood Ranch BBQ