Christopher Smith
Lake Havasu City,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manger
Black Bear Diner
10.2019 - 05.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
General Manager
Black Bear Diner
03.2016 - 10.2019
- same as above
Assistant Manager
Black Bear Diner
01.2014 - 03.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Supervisor
Black Bear Diner
05.2011 - 01.2014
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
Dish Machine Operator
Black Bear Diner
04.2009 - 05.2011
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
Education
No Degree - Religion And History
Wabash College
Crawfordsville, IN05.2001
Skills
- Product Development
- Analytical Skills
- Cross-Functional Team Management
- Team Training
- Multimillion-Dollar P&L Management
- Economic Analysis
- Leadership
- Employee Scheduling
- Purchasing
- Profit and Loss
- Safety Assurance
- Serve-Safe Manager and Proctor
Timeline
General Manger
Black Bear Diner
10.2019 - 05.2022
General Manager
Black Bear Diner
03.2016 - 10.2019
Assistant Manager
Black Bear Diner
01.2014 - 03.2016
Supervisor
Black Bear Diner
05.2011 - 01.2014
Dish Machine Operator
Black Bear Diner
04.2009 - 05.2011
No Degree - Religion And History
Wabash College
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