Christopher Smith
Dallas,TX
Summary
Insurance professional with 15-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal documentation skills. Efficiently handle high case volumes with accuracy and care. Meticulous professional, effective at collecting and analyzing. Handle represented and non-represented auto and property claims for propertyresidential/commercial, business interruption, auto/property liability, bodily injury, general liability, property litigation and workers compensation. data used to device fair and cost-effective settlements.
Overview
1
1
Certification
Work History
Commercial Claim Adjuster
Sedgwick CMS
Dallas, TX
- Coordinated damage assessments in State of Louisiana after Hurricane Laura, Zeta, and Delta
- Respond promptly and accurately to all client requests
- Evaluate high-value personal and commercial property claims
- Processes complex commercial property claims and ensures claim files are properly documented and coded correctly.
- Assessed submitted documentation to determine business interruption loss
- Creates timely action plans for state-required contact deadlines
- Assigned expert tasks to CPA, Engineer, Architect, and Field Adjuster.
Property Claim Adjuster
Pilot Catastrophe
Dallas, TX
- Responsible for resolving residential, commercial, general liability, auto, and property claims from beginning to end.
- Timely correspondence with team members, policyholders, claimants, and witnesses by telephone, email, and written communication to gather facts of loss to aid in claim resolution
- Determined cause and extent of damages by investigating claims.
- Evaluated extent of damage and documented findings for CAT and daily claims.
- Performed thorough inspections of damaged property as a field adjuster to input into data system for evaluation
- Drafted statement of loss to summarize damages, payments, and underlying policy coverage.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Investigated claims, reviewed field reports, determined losses and reported findings.
Enviromental Senior Claims Analyst
Worley Claims Services LLC
Conyers, GA
- Cooperated with governmental agencies and environmental specialists during Columbus Gas emergency
- Maintain accurate file setup and reservation processes
- Reviewed evidence to address intricate claim disputes,
- Skilled in evaluating individual and business income losses
- Evaluated complex claims by examining relevant documents and records.
- Handled emergency situations such as plant explosions
- Performed administrative tasks such as filing paperwork, responding to emails and calls.
General Manager/Team Lead/ Property Claim Adjuster
CRU Group
Toronto, ON
- Directed daily operations for three teams, each with 10-12 members in the insurance department
- Generated daily performance reports for senior management
- Authorized reserves exceeding team manager limits up to $150,000 for residential claims
- Oversaw team of 8-12 adjusters during multiple catastrophe events
- Handle Daily and CAT claims processes to ensure claims filed are verified by policy language and correct line item damage reporting.
- Evaluated extent of damage and documented findings. Determined cause and extent of damages by investigating claim damages caused by covered perils
- Provided in-depth knowledge of insurance industry regulations, market trends, and best practices in order for insurance adjusters to succeed.
Education
Some College (No Degree) - Business Management
Bryant And Stratton College - Newport News
Virginia Beach, VASkills
- Commercial Claims
- Large Loss
- Property Adjusting
- Coverage Assessment
- Liability Determination
- Settlement Negotiations
- Property Damage Assessment
- Complex Problem Solving
- Litigation resolution
- Xactimate Specialist
- Property Claims
Certification
- Xactimate X1 Proficiency Level 1
- Xactimate X1 Mastery Level 3
- CCC Pathway / CCC ONE
- Mitchell
- State Farm Property / Auto
- American Family
- Allstate
- TWIA Desk Adjuster
- Citizens of Florida
Military Experience
- US Navy Operations Specialist 2nd Class 1993-2000
Timeline
Some College (No Degree) - Business Management
Bryant And Stratton College - Newport News
- Xactimate X1 Proficiency Level 1
- Xactimate X1 Mastery Level 3
- CCC Pathway / CCC ONE
- Mitchell
- State Farm Property / Auto
- American Family
- Allstate
- TWIA Desk Adjuster
- Citizens of Florida
Commercial Claim Adjuster
Sedgwick CMS
Property Claim Adjuster
Pilot Catastrophe
Enviromental Senior Claims Analyst
Worley Claims Services LLC
General Manager/Team Lead/ Property Claim Adjuster
CRU Group
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