Christopher Smith

• Developed in-depth knowledge of whiskey varietals, production methods, mash bills, aging processes, and regional flavor profiles to guide customers in informed purchasing decisions.

• Delivered high-level customer service by educating guests on product differences, pairing recommendations, and premium selections, increasing repeat business and customer loyalty.

• Maintained strict compliance with state alcohol sales laws, including ID verification and responsible service practices.

• Managed inventory organization, restocking, and product displays to highlight featured spirits and drive sales performance.

• Sorted and delivered mail and parcels along assigned route, ensuring timely service and adherence to USPS regulations.
• Delivered exceptional customer service, utilizing extensive knowledge and professionalism to enhance customer satisfaction.
• Operated various sized vehicles on public roadways, maintaining compliance with state traffic laws for safe delivery.

• Assigned as the Directorate of Emergency Service's Desk Supervisor and point of contact for all service members, family members, DoD contractors, and visitors reporting complaints and criminal activity in person or telephonically at U.S. Army Garrison-Fort Knox.
• Supervised a shift of approximately 10 soldiers, Department of the Army Civilian Police, Conservation Law Enforcement Officers, Military Police Investigators, and Traffic Management and Collision Investigators.
• Generated Commander's Critical Incident Reports and Serious Incident Reports that would be forwarded to the Installation Operation Center, U.S. Army Installation Management Command, and Army Training and Doctrine Command.
• Collaborated with various organizations, including the U.S. Army Military Police Corps, the European Polizei, and federal, state, and local law enforcement agencies.