Madelin Moran
Chisago City,MN
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Forest Lake Veterinary Hospital
08.2024 - Current
- Scheduled and managed appointments for multiple veterinarians.
- Answered high-volume phone calls while maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Maintained and organized accurate medical documentation by updating patient records, filing reports, and ensuring confidential information was recorded and stored according to office procedures.
- Trained new team members on daily responsibilities, procedures, and customer service standards.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company's products or services.
Licensed Managing Esthetician
Ilashbeautybar
07.2022 - 08.2024
- Ensured compliance with state licensing regulations by maintaining accurate documentation.
- Sterilized equipment for patient treatments.
- Promoted friendly, warm, and exceptional customer experience.
- Managed inventory and ordered salon supplies to maintain adequate stock levels for daily operations.
- Scheduled appointments, addressed concerns and answered questions promptly and professionally.
Licensed Esthetician
His And Hers Hair Company
01.2021 - 07.2022
- Performed professional and customized skin care treatments.
- Educated clients on skin care routines and post-treatment care.
- Stocked treatment rooms with proper supplies.
- Managed clientele.
Receptionist
His And Hers Hair Company
06.2020 - 01.2021
- Scheduled and confirmed appointments.
- Collaborated with team members on spa services and promotions.
- Handled cash payments and processed credit card transactions.
Receptionist
Designers Salon Spa
06.2018 - 09.2019
- Communicated with clients, and updated client records.
- Scheduled appointments.
- Updated inventory and stocked supplies.
Receptionist
Fantastic Sams Cut & Color
08.2017 - 06.2018
- Greeted incoming customers and provided friendly assistance.
- Maintained a clean, organized, and welcoming salon environment for clients and staff.
Education
Licensed Esthetician - Esthetics
The Salon Professional Academy
Maplewood, MN02.2020
High School Diploma -
Trio Wolf Creek Charter School
Chisago City, MN03.2019
Skills
- Customer service/client relations
- Appointment scheduling
- Data entry/record keeping
- Computer proficiency
- Handling confidential information/HIPPA
- Multitasking in a fast paced environment
Certification
- Minnesota State Board Salon Manager License
- Canine and Feline CPR and Advanced Life Support
Timeline
Customer Service Representative
Forest Lake Veterinary Hospital
08.2024 - Current
Licensed Managing Esthetician
Ilashbeautybar
07.2022 - 08.2024
Licensed Esthetician
His And Hers Hair Company
01.2021 - 07.2022
Receptionist
His And Hers Hair Company
06.2020 - 01.2021
Receptionist
Designers Salon Spa
06.2018 - 09.2019
Receptionist
Fantastic Sams Cut & Color
08.2017 - 06.2018
Licensed Esthetician - Esthetics
The Salon Professional Academy
High School Diploma -
Trio Wolf Creek Charter School