Christopher Starr
Long Beach,CA
Summary
Detail-oriented customer service representative with over 8 years of experience in resolving customer inquiries and enhancing satisfaction. Expertise in relationship building and efficient issue resolution, contributing to improved retention rates and customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Bay Cities Furnace & Air Conditioning
Brea, CA
08.2024 - Current
- Assisted customers with inquiries regarding HVAC products and services, ensuring prompt resolution of issues.
- Managed scheduling for service appointments, optimizing technician routes for efficiency.
- Processed customer orders and payments accurately using company software systems.
- Provided product information and recommendations to enhance customer satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Accounts Receivable Clerk
Veritiv Operating Co, Unisource Worldwide
Downey, CA
04.2022 - 08.2024
- Processed customer invoices accurately and timely, ensuring compliance with company policies.
- Managed accounts receivable aging reports to identify overdue accounts and initiate collection efforts.
- Reconciled customer accounts, resolving discrepancies to maintain accurate financial records.
- Collaborated with sales team to address billing inquiries and facilitate prompt payment resolution.
Customer Support Specialist
Katzkin Leather Interiors
Montebello, CA
02.2019 - 04.2022
- Resolved customer inquiries through effective communication and product knowledge.
- Collaborated with cross-functional teams to enhance customer service processes.
- Trained new staff on support protocols and company policies for improved efficiency.
- Implemented feedback mechanisms to gather insights for service improvement initiatives.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Retention Customer Service Representative
Egumball Inc
Irvine, CA
08.2016 - 02.2019
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Offered proactive solutions to common issues faced by customers, reducing the need for further contact and increasing overall satisfaction levels.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Cross-trained and backed up other customer service managers.
Customer Support Specialist
Men's Warehouse Distribution Center
Houston, TX
09.2014 - 06.2016
- Managed escalated issues, ensuring timely resolution while maintaining customer satisfaction.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Multitasked to handle diverse customer needs in high-volume resolving disputes, completing invoices, &, prioritizing tasks to keep up with challenging deadlines.
Education
Associate of Science - Business Communication
Houston Community College
Houston, TX05-2015
High School Diploma -
Bellflower High School
Bellflower, CA06-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Appointment scheduling
- Customer relationship management (CRM)
- CRM software
Accomplishments
Club Membership Save Champion four quarters in a row
Retention Leader two quarters in a row
Timeline
Customer Service Representative
Bay Cities Furnace & Air Conditioning
08.2024 - Current
Accounts Receivable Clerk
Veritiv Operating Co, Unisource Worldwide
04.2022 - 08.2024
Customer Support Specialist
Katzkin Leather Interiors
02.2019 - 04.2022
Retention Customer Service Representative
Egumball Inc
08.2016 - 02.2019
Customer Support Specialist
Men's Warehouse Distribution Center
09.2014 - 06.2016
Associate of Science - Business Communication
Houston Community College
High School Diploma -
Bellflower High School