CHRISTOPHER STEPHENS
Conduent Solutions
San Antonio
24
years of professional experience
Reliable Data Operator, Senior Technical Support Advisor, and Audio Engineer bringing over 20 years of Customer Service experience. Focused on productivity and quality objectives geared towards the client's best suited needs. Known for strong team collaboration and adaptability to changing needs.
Work History
Senior Advisor
5 Years 2 Months- Cross trained and certified in Accessibility, iOS, Mac OS, Safety, MMS, Consumer Apps (Pages, Numbers, iMovie, GarageBand).
- Maintained a CSTAT of 95 for the last two years over various lines of businesses.
- Led cross-functional teams to develop and implement strategic initiatives improving operational efficiency.
- Mentored junior advisors, fostering professional development and enhancing team performance.
- Analyzed client requirements to deliver tailored solutions, ensuring alignment with business objectives.
Chief Operator
4 Years 7 Months- Monitored daily operations of website functionalities and made adjustments to production line (audio, video).
- Performed changeovers for specified audio triggers and retooled specifications for change in products.
- Communicated with customers online daily to regulate factors such as costs, and assistance to personal projects.
- Received and processed both written and verbal instructions for personal projects, prints and work orders for customers.
House Engineer
10 Years 6 Months- Collaborated with producers, managers and artists on engineering projects.
- Recorded, organized and coordinated sessions for 75% of Sony's music artists and their media teams.
- Developed and implemented workflow improvement for future managerial projects.
- Developed and implemented workflow improvement for future managerial projects.
- Forecasted studio budgeting needs and presented proposals to financial department and media teams.
Sales Representative
1 Year 10 Months- Managed sales of Sears Maintenance agreements and answered inbound calls for elderly customers.
Education
- Basic Studies, Audio Engineering
High School Diploma
Skills
Technical Support
Data Management
Client Communication
Audio engineering
Troubleshooting
Video production
Timeline
Senior Advisor
Conduent Solutions
06.2021 - CurrentRead More
Chief Operator
RIVO LLC
10.2016 - 05.2021Read More
House Engineer
Sony Music Entertainment
04.2006 - 10.2016Read More
Sales Representative
Sears Home Services
06.2002 - 04.2004Read More
Holmes High School
High School Diploma
Read More
Northwest Vista College
from Basic Studies, Audio Engineering
Read More
SOFTWARE
- Mac OS
- iOS
- Accessibility
- Numbers
- Pages
- GarageBand
- iMovie
- Final Cut Pro
- Davinci Resolve