Christopher Stivers
45510 Severn Way #416 Sterling,VA
Summary
Accomplished Sales Manager with experience managing and motivating professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.
Overview
13
13
years of professional experience
Work History
Office Manager
Elemental Wellness and Spine
Sterling, VA
07.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Care Coordinator
Arthritis & Sports Orthopaedics
Sterling, VA
08.2023 - 02.2024
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
Lead Generator
Red Cap Plumbing & Air
Wesley Chapel, FL
09.2022 - 05.2023
- Scheduled sales appointments Red Cap Plumbing & Air to discuss products and services and to close qualified leads.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed and maintained lasting customer relationships as result of quick turnaround and strong communication skills.
Sales Advocate
Blue Link Wireless/AT&T
Lutz, FL
06.2022 - 03.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Exceeded goals for new accounts in single sales cycle.
Sales Agent
College Hunks Hauling Junk & Moving
Lutz, FL
05.2021 - 05.2022
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of moving and junk removal products or services to promote sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
General Manager
Anytime Fitness
Lutz, FL
08.2020 - 05.2021
- Worked directly with owners to brainstorm, discuss strategy and marketing ideas to improve sales traffic.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Organized promotional events and interacted with community to increase sales volume.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Held weekly meetings with owners to identify techniques to overcome sales obstacles.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
General Manager
LA Fitness
Lutz, FL
11.2019 - 07.2020
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Received superior customer service satisfaction scores for consecutive quarters.
- Managed and executed business plan and communicated company vision and objectives to motivate teams.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Exceeded regional annual sales target by 5%.
- Worked directly with management, District VP and Regional VP to brainstorm, discuss strategy and proper execution.
Bartender
Big Storm Brewing Co
Clearwater, FL
05.2019 - 07.2019
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Operated efficiently in high-volume setting to prepare and serve more than 40 drinks per hour.
- Checked ID cards and verified bar guests were of legal age.
Bartender
Campanellas Bar & Grill
Clearwater, FL
12.2018 - 04.2019
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Managed $200 in cash with no losses on regular days with totals of more than $800 in revenue during special promotions or sporting events.
- Poured and prepared mixed drinks for over 90 customers daily and created new specialty cocktails for our clientele.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Membership Sales
The Fitness Equation
Chantilly, VA
07.2018 - 12.2018
- Maintained the membership database, ensuring that all information was current and accurate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Increased customer acquisitions by 20% through effective social media management, grassroots marketing and new member orientation.
- Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Bartender
Coal Fire
Sterling, VA
08.2017 - 06.2018
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Marketing Coordinator
Loudoun Medical Group P.C
Lansdowne Town Center, VA
06.2015 - 08.2017
- Leveraged different market research strategies to investigate new products and enhance campaign planning.
- Planned and carried out successful marketing events and trade show appearances as coordinator of 8 person marketing team.
- Communicated closely with all applicable parties within the company, including the physicians, upper management and the sales team.
- Tracked and reported on marketing campaign responses.
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Orchestrated and implemented the re-branding of the company website and marketing materials.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Supervised marketing for product launches, including public relations tasks, direct mail pieces, trade shows, sales training and e-mail blasts.
Patient Service Representative
Loudoun Medical Group P.C
Sterling, VA
02.2014 - 06.2015
- Assisted patients in filling out check-in and payment paperwork.
- Educated patients on plans for treatment and payments.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Used EMR to schedule appointments for patients in person and over the phone.
- Generated monthly statements to check outstanding balances.
Front of House Manager
Captain Mas Seafood & Crab House
Sterling, VA
01.2013 - 02.2014
- Set dining tables to prepare for diverse types of events and follow strict service standards.
- Resolved guests complaints while maintaining a positive customer environment.
- Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
Server
Logan's Roadhouse
Sterling, VA
04.2012 - 01.2013
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Administrative Assistant
Cardiac Care Associates PC
Reston, VA
02.2011 - 04.2012
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to reduce errors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
Education
High School Diploma - undefined
Oakton High School
Vienna, VA2009
High School Diploma - undefined
Herndon High School
Herndon, VA2009
Skills
- Business planning
- Strategic planning
- Sales and Marketing
- Operations management
- Staff management
- Staff education and training
- Problem-solving skills
- Multi-tasking strength
- Relationship building
- Excellent people skills
- Verbal and written communication
- Detail-oriented
- Leadership
- Team building
- Upselling
- Sales training
- Professional demeanor
- Point of sale operation
- Sales expertise
- Product and service sales
- Client Service
Accomplishments
- Supervised team of 10 staff members.
Timeline
Office Manager
Elemental Wellness and Spine
07.2024 - Current
Patient Care Coordinator
Arthritis & Sports Orthopaedics
08.2023 - 02.2024
Lead Generator
Red Cap Plumbing & Air
09.2022 - 05.2023
Sales Advocate
Blue Link Wireless/AT&T
06.2022 - 03.2023
Sales Agent
College Hunks Hauling Junk & Moving
05.2021 - 05.2022
General Manager
Anytime Fitness
08.2020 - 05.2021
General Manager
LA Fitness
11.2019 - 07.2020
Bartender
Big Storm Brewing Co
05.2019 - 07.2019
Bartender
Campanellas Bar & Grill
12.2018 - 04.2019
Membership Sales
The Fitness Equation
07.2018 - 12.2018
Bartender
Coal Fire
08.2017 - 06.2018
Marketing Coordinator
Loudoun Medical Group P.C
06.2015 - 08.2017
Patient Service Representative
Loudoun Medical Group P.C
02.2014 - 06.2015
Front of House Manager
Captain Mas Seafood & Crab House
01.2013 - 02.2014
Server
Logan's Roadhouse
04.2012 - 01.2013
Administrative Assistant
Cardiac Care Associates PC
02.2011 - 04.2012
High School Diploma - undefined
Oakton High School
High School Diploma - undefined
Herndon High School