Christopher Surratt
Nashville,TN
Summary
People focused leader that specializes in helping team members reach their full potential. Motivated event manager bringing several years of experience delivering small to large-scale events on-time and within stringent budgets. Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to extremely large corporate conferences.
Overview
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Event Manager/Store Manager/Sales Manager
T-Mobile
Nashville, TN
01.2019 - Current
- Oversaw daily operations, coached staff, developed sales processes, and achieved sales targets while establishing a strong operational foundation.
- Developed promotional strategies that increased customer engagement and drove sales.
- Implemented effective scheduling to optimize staff productivity during peak hours.
- Trained and mentored staff with a focus on leadership development (85% of staff entered management roles)
- Managed logistics, scheduled events, contracted vendors, processed payments, and coordinated with event runners to ensure successful execution.
- Facilitated collaboration across multiple departments to enhance business relationships. with business sales, government sales, customer care, HQ, engineering, and other departments.
- Led event planning for T-Mobile brand activations and partner experiences.
Retail Store Manager
T-Mobile
12.2017 - 12.2018
- Trained and supervised staff to deliver exceptional customer service experiences.
- Implemented visual merchandising strategies to enhance product presentation and engagement.
- Managed daily store operations and ensured adherence to company policies.
- Multiple awards for performance and cultural achievement, driving results in multiple locations.
Education
Bachelor of Arts - Human Resources
Ashford University
San Diego, CA 01.2018 - 08.2021
Media/communications
Johnson University
Knoxville , TNSkills
- Logistics management
- Inventory management
- Operations
- Vendor management
- Labor management
- Hiring/recruiting/interviewing
- Team leadership
- Leadership development
- Customer service
- Communications
- Event logistics
Accomplishments
- Winners Circle Award Winner (multiple)
- Multiple sales awards
Certification
- Completed Strength Finders
Timeline
Event Manager/Store Manager/Sales Manager
T-Mobile
01.2019 - Current
Bachelor of Arts - Human Resources
Ashford University
01.2018 - 08.2021
Retail Store Manager
T-Mobile
12.2017 - 12.2018
Media/communications
Johnson University