Christopher Szuflita

Established opening of a new location, generated new business contacts with hospitals, hospice centers and clergy

• Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
• Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
• Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
• Managed all aspects of funeral arrangements for smooth and efficient service delivery.
• Increased customer retention, skillfully addressing concerns and resolving conflicts.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.