Christopher Taylor
Round Rock,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Automotive industry. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Fleet Fix/Genuine Automotive and Diesel
2022.02 - Current
- Created work orders of incoming vehicles for repair
- Notated customer’s concerns and structured work order to reflect relevant diagnosis and inspection services
- Built work orders with services recommended by technicians after diagnosis of customer concerns
- Sourced and submitted estimates to customers and fleet management companies for approval
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Processed payments and managed point-of-sales system.
Fleet Manager
L2E Industries, LLC
2021.07 - 2022.02
- Delivery Service Partner with Amazon
- Collaborated with transportation managers to determine optimal routes and schedules, factoring in vehicle maintenance needs where necessary.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Established strong relationships with external service providers, resulting in reliable support during peak periods or emergencies.
Fleet Manager
Parsello, LLC
2019.06 - 2021.07
- Delivery Service Partner with Amazon
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Streamlined vehicle allocation processes for optimal utilization of resources and timely delivery of services.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
Delivery Driver
Railcrew Xpress
2018.10 - 2019.06
- Delivery Service Partner with Amazon
- Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
- Organized packages for increased efficiency and productivity of deliveries
- Upheld high standards of professionalism while representing the company during interactions with customers.
- Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
Store Manager
O’Reilly Auto Parts
2015.05 - 2018.12
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Visited commerical customer locations to evaluate service needs, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma - General Studies
Harker Heights HS
Harker Heights, TX06.2015
Skills
- Performs well in high-stress, deadline driven environments
- Customer Service Orientation
- Familiarity with Windows PCs including Microsoft Office
- Inventory Management
- Critical Thinker
- Sales Analysis
- Attention to Detail
- Adaptability and Flexibility
- Vehicle Inspection Proficiency
- Documentation and Reporting
Certification
- 06/01/18-Present, Section 609 EPA Certification- Federal certification allows purchase of R134a and R1234yf refrigerant under 20lbs and to service automotive HVAC systems.
- 04/01/22-08/01/24, Texas Certified State Inspector License- Current Valid State Inspector License for the State of Texas.
- 01/01/24-05/31/26, Texas All-Lines Adjuster License
- 02/05/24-05/31/26, Texas General Lines LAH Agent License
- 02/05/24-05/31/26, Texas General Lines PC Agent License
References
Charlene Whitehouse- Fleet Operations Manager, Genuine Automotive and Diesel
(512)428-5511 ext 2
Rayvell Taylor- General Manager- Fleet Fix
(512)508-0599
Craig Zamazal- District Manager #407, O'Reilly Auto Parts
(254)771-2677
Timeline
Service Advisor
Fleet Fix/Genuine Automotive and Diesel
2022.02 - Current
Fleet Manager
L2E Industries, LLC
2021.07 - 2022.02
Fleet Manager
Parsello, LLC
2019.06 - 2021.07
Delivery Driver
Railcrew Xpress
2018.10 - 2019.06
Store Manager
O’Reilly Auto Parts
2015.05 - 2018.12
High School Diploma - General Studies
Harker Heights HS
- 06/01/18-Present, Section 609 EPA Certification- Federal certification allows purchase of R134a and R1234yf refrigerant under 20lbs and to service automotive HVAC systems.
- 04/01/22-08/01/24, Texas Certified State Inspector License- Current Valid State Inspector License for the State of Texas.
- 01/01/24-05/31/26, Texas All-Lines Adjuster License
- 02/05/24-05/31/26, Texas General Lines LAH Agent License
- 02/05/24-05/31/26, Texas General Lines PC Agent License
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