Christopher Taylor
Menifee,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
12
12
years of professional experience
Work History
Shift Leader
Bella's Pizza Villa
2023.01 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
Assistant Manager
Flippin Pizza Murrieta
2019.11 - 2022.12
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Pizza Maker
Mama Roses Pizzeria
2020.01 - 2020.12
- Part time chef and prep cook for owner in my spare time
- Worked well in team setting, providing support and guidance.
- Wiped down counters and food prep stations using bleach and clean cloths.
Lyft Rideshare
2019.03 - 2019.11
- Picking up and escorting passengers to and from destinations from San Diego County and as far as Riverside County
- Day and night with the ability to work a flexible schedule, working up to 6 hours driving constantly.
General Manager
Killer Pizza From Mars
2016.04 - 2018.11
- Oversee and manage day to day operations
- Manage all areas of the restaurant and make final decisions on matters of importance
- Train, recruit and supervise staff
- Promote and market business functions
- Manage financial responsibilities
- Manage inventory
- Ensure compliance of operational standards, including maintaining proper sanitary regulations
- Ensure positive guest experience.
Account Representative/ Customer Service Specialist
ARS National Services
2012.08 - 2016.08
- Answer incoming customer calls regarding billing issues, service questions and general client concerns
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Update customer information in the customer service database during and after each call
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Education
Bachelor of Science - Criminal Justice Administration
San Diego State University
San Diego, CA05.2009
Skills
- Customer Service Management
- Equipment Troubleshooting
- Production Scheduling
- Operations Support
- Security Procedures Adherence
- Decision-making capabilities
- Policy Enforcement
- Team motivation
- Policy and Procedure Enforcement
- Employee Scheduling
Timeline
Shift Leader
Bella's Pizza Villa
2023.01 - Current
Pizza Maker
Mama Roses Pizzeria
2020.01 - 2020.12
Assistant Manager
Flippin Pizza Murrieta
2019.11 - 2022.12
Lyft Rideshare
2019.03 - 2019.11
General Manager
Killer Pizza From Mars
2016.04 - 2018.11
Account Representative/ Customer Service Specialist
ARS National Services
2012.08 - 2016.08
Bachelor of Science - Criminal Justice Administration
San Diego State University
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