Erica Thomas
Riverdale,GA
Summary
To obtain a management position with a logistics company where I am able to ensure that products, inventory, parts, or people move from one place to another efficiently and cost effective while also planning, controlling and implementing the storage and flow of products, materials, information and services.
Overview
30
30
years of professional experience
Work History
Operations Manager
AFCLS
06.2003 - 10.2023
- Analyze expenditures and other financial information to develop plans, policies and budgets to increase profits and improve services
- Plan organize and manage work of subordinates to ensure task are accomplished in a manner consistent with organizational goals
- Collaborate with other managers and staff to formulate and implement company policies and procedures
- Direct activities related to dispatching, routing and tracking transportation vehicles (i.e. truck, aircraft and railroad cars)
- Conduct employee training sessions on subjects such as hazardous materials handling, employee orientation quality improvement and computer usage
Customer Service Representative
EAGLE USA
10.1999 - 07.2003
- Provide quotes to customers
- Dispatch shipments for customers
- Monitored shipment progress across transport stages and communicated updates to clients.
- Input data into system
Customer Service Representative
SURFAIR
03.1994 - 09.1999
- Maintain logs of activities
- Locate and correct data errors and report them to supervisors
- Stored completed documents in appropriate locations/files
- Compare data with source documents/re-enter data in verification format to detect errors
Education
High School Diploma -
Harris County High School
Hamilton GASkills
- TSA Certified
- HazMat Certified
Timeline
Operations Manager
AFCLS
06.2003 - 10.2023
Customer Service Representative
EAGLE USA
10.1999 - 07.2003
Customer Service Representative
SURFAIR
03.1994 - 09.1999
High School Diploma -
Harris County High School
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