Summary
Overview
Work History
Education
Skills
Systemproficiencies
References
Timeline
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Christopher Tiburcio

New York,New York

Summary

Customer-focused Retail Associate with four plus years of experience with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Blink Fitness
New York
03.2023 - Current
  • Provided professional and efficient customer service to members
  • Delivered outstanding customer service while addressing phone inquiries.
  • Received and categorized incoming shipments according to their assigned locations.
  • Performed all necessary actions to guarantee seamless operation of the gym during opening and closing hours.
  • Updated profiles in the computer system as necessary, following any changes or modifications made during the membership process.
  • Processed member payments through cash registers or credit card machines in an accurate manner.
  • Greeted guests upon arrival and provided excellent customer service.
  • Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters, and mirrors.
  • Initiated sales for start-up sessions for each member.

Sales Advisor

Best Buy
10.2021 - 12.2022
  • Enabled efficient shelf management with adequate product availability.
  • Supported customers by assisting them in locating specific store items.
  • Managed store inventory by efficiently receiving and unpacking deliveries, ensuring accurate pricing with attached tags.
  • Chose and prepped online orders, ensuring fast delivery.
  • Demonstrated product features and benefits to potential customers.
  • Resolved customer complaints in a timely manner.
  • Managed inventory levels by tracking stock availability and coordinating restocking efforts.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed key customer relationships to increase sales.
  • Up sold individual BestBuy memberships to different customers with each sale.

Sales Associate

Banana Republic
10.2018 - 04.2020
  • Adapted clothing designs to suit unique client requirements
  • Effectively employed a scanner to log and arrange packages according to their service type and destination
  • Maintained order in stockroom while handling incoming merchandise
  • Achieved high customer satisfaction by providing personalized assistance and leveraging my product expertise to facilitate optimal merchandise selection.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Increased customer engagement by convincing them to make purchases and join company memberships.

Education

High School Diploma -

Murray Hill Academy
New York, NY
09-2019

Skills

  • Fluent in English and Spanish
  • Problem-solving skills
  • File Management
  • Time Management
  • Technical Support
  • Upselling
  • Multi-tasking strength
  • Listening Skills
  • Merchandising knowledge
  • Sales expertise
  • Cash Register Operation
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Excellent communication skills
  • Sales Training
  • Exceptional customer service

Systemproficiencies

  • MS Office
  • Word
  • Excel

References

  • Dulce Martinez, Blink fitness Senior Club Manager /DulceMartinez@gmail.com

Timeline

Front Desk Associate

Blink Fitness
03.2023 - Current

Sales Advisor

Best Buy
10.2021 - 12.2022

Sales Associate

Banana Republic
10.2018 - 04.2020

High School Diploma -

Murray Hill Academy

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Christopher Tiburcio