Summary
Overview
Work History
Skills
Timeline
Generic

Lizbeth Mendez

Los Angeles,CA

Summary

Friendly and engaging customer service professional with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

12
12
years of professional experience

Work History

Front Desk Associate

Equinox
Marina Del Rey , CA
08.2019 - Current
  • Greeted, registered and assigned guests to rooms.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Sales Associate

Banana Republic
Los Angeles, CA
04.2015 - 08.2019
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.

Receptionist

Supercuts
Marina del Rey
06.2012 - 04.2015
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.

Skills

  • Fluent in English and Spanish
  • Information Protection
  • Hospitality services
  • Multi-Line Phone Systems
  • Office Administration
  • File Management

Timeline

Front Desk Associate

Equinox
08.2019 - Current

Sales Associate

Banana Republic
04.2015 - 08.2019

Receptionist

Supercuts
06.2012 - 04.2015

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Lizbeth Mendez