Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Vanderkelen

Reno

Summary

Achieved significant improvements in collections efficiency at Golden Gaming LLC by implementing strategic plans, enhancing customer service management, and leveraging exceptional organization skills. Trained in risk assessment, I increased accuracy and productivity in diverse roles, demonstrating a goal-oriented focus and time management mastery. My proactive approach and customer relations expertise have consistently driven business growth and operational excellence.

Overview

17
17
years of professional experience

Work History

Collections Manager

Golden Gaming LLC
07.2017 - Current
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Rout Driver
  • Slot Technician
  • Fix and Service Slot Machines
  • Maintaining scheduling for new locations, and locations that the company is no longer contracted with
  • Make sure all supplies needed for the job are ordered
  • Customer service in number 1 priority
  • Handling any issues with customers and team members to ensure the best quality of service possible

Polystyrene Block Mold Operator

ACH Foam Technologies
07.2014 - 01.2017
  • Increased accuracy of molded products by ensuring proper alignment and calibration of molds before operation.
  • Streamlined production workflow by troubleshooting and resolving mold issues promptly.
  • Assisted in training new Mold Operators, sharing best practices for efficient productivity within the team.
  • Performed root cause analysis on defective parts, identifying areas for process improvement leading to reduced waste.
  • Maintenance of all gaskets and hoses to ensure no leaks, and to keep the block mold effecintly

Leather Worker

Mernickle Holsters
07.2007 - 12.2014
  • Optimized inventory management processes, reducing waste while maintaining sufficient stock levels for production needs.
  • Participated in professional development opportunities such as workshops or seminars to stay informed about advancements within the leatherworking field.
  • Designed bespoke leather products for clients based on their specific requirements and preferences.
  • Mentored junior team members on best practices in leather working, fostering a positive learning environment.
  • Devised unique marketing strategies to showcase company''s workmanship across various platforms, increasing brand visibility.
  • Streamlined the production process through effective communication with team members and coordination of tasks.
  • Contributed to business growth by showcasing completed works at trade shows and industry events, attracting new clientele.

Education

GED -

Fernley High School
Fernley, NV
06.1996

Skills

  • Risk Assessment Capabilities
  • Past due balance management
  • Customer Service Management
  • Exceptional organization
  • Customer Relations
  • Goal-oriented focus
  • Time management mastery

Timeline

Collections Manager

Golden Gaming LLC
07.2017 - Current

Polystyrene Block Mold Operator

ACH Foam Technologies
07.2014 - 01.2017

Leather Worker

Mernickle Holsters
07.2007 - 12.2014

GED -

Fernley High School

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Christopher Vanderkelen