Christopher Villalpando
Placentia,California
Summary
Performance-driven individual with record of accomplishment in connecting with customers. Highly motivated individual with desire to grow professionally and take on new challenges. Proactive, well-organized sales leader successful at meeting targets with strategic approaches.
Overview
12
12
years of professional experience
Work History
Sales Representative
Mondelez International
Los Angeles, CA
09.2023 - Current
- Manage sales and service of Nabisco/MDLZ products for over 35 store in the San Gabriel Valley.
- Lead and manage a small-scale team of merchandisers within the territory.
- Develop key customer relationships to increase sales.
- Develop customized sales techniques using CRM software.
- Manage inventory levels by ordering sufficient stock for each account.
- Responsible for maintaining a clean and organized company vehicle.
DJ
DJ ZEUZ
Mammoth Lakes, CA
10.2011 - Current
- Meet and communicate with clients to discuss their entertainment needs for their events.
- Utilize well-developed communication, and engagement skills in order to maintain an engaged audience.
- Constantly adapt lighting and sound equipment to suffice event settings.
- Continuously search and procure new music material in order to stay updated with trends.
- Collaborate with other DJs to create unique mixes that appeal to a variety of tastes.
Sales Associate
Mondelez International
Los Angeles, CA
06.2021 - 09.2023
- Cover Sales Representatives and assume full responsibility for their territory routes while they are absent.
- Utilize CRM software to place orders for Nabisco products.
- Write and deploy day-to-day schedules for merchandisers with direction and instruction.
- Train new merchandisers and order writers.
Senior Sales Service Representative
Mondelez International
Los Angeles, CA
12.2020 - 06.2021
- Operated with high-quality service as core focus of business to drive sales.
- Built many displays to increase sales within stores.
- Communicated with key store personnel to upsell Nabisco products in order to secure effective sales.
- Trained numerous new hires on merchandising and order writing.
Day Stocker/Dairy Clerk
Vons
Mammoth Lakes, CA
08.2013 - 11.2020
- Communicated with Store Director on a daily basis to build effective displays.
- Gathered and prepared store displays and promotional material.
- Performed merchandising and display maintenance to keep sales areas well-stocked, organized and current.
- Learned roles of other departments to provide coverage and keep store operational.
Produce Clerk
Vons
Mammoth Lakes, CA
08.2013 - 11.2020
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Greeted customers and offered to help locate produce items.
- Monitored work environment to maintain safety, cleanliness and organization.
Front End Cashier
Vons
Mammoth Lakes, CA
08.2013 - 11.2020
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Trained new team members in cash register operation and customer services.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Promoted specific items to drive sales and achieve add-on purchases.
Courtesy Clerk
Vons
Mammoth Lakes, CA
08.2013 - 11.2020
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Resolved customer complaints and issues to promote overall satisfaction and improve service.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Assisted with price checks, go-backs, and replenishing supplies.
Education
Bachelor of Science - General Business Management
California State University
Fullerton, CA06.2020
Associate of Science - Business Administration
Fullerton Community College
Fullerton, CA12.2018
Skills
- Problem-Solving
- Excellent Leadership and Customer Service
- Exceptional Verbal and Written Communication
- Fluent in English and Spanish
- Salesforce CRM Trained
- Proficient in Microsoft Office Software
References
Mike Thomas, (909) 224-3811
Wendy Park, (520) 941-8511
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Representative
Mondelez International
09.2023 - Current
Sales Associate
Mondelez International
06.2021 - 09.2023
Senior Sales Service Representative
Mondelez International
12.2020 - 06.2021
Day Stocker/Dairy Clerk
Vons
08.2013 - 11.2020
Produce Clerk
Vons
08.2013 - 11.2020
Front End Cashier
Vons
08.2013 - 11.2020
Courtesy Clerk
Vons
08.2013 - 11.2020
DJ
DJ ZEUZ
10.2011 - Current
Bachelor of Science - General Business Management
California State University
Associate of Science - Business Administration
Fullerton Community College