Christopher Watts

• Analyzes incoming FOIA requests to determine if they are in compliance with agency regulations and can be accepted for processing, whether the requests are covered by the FOIA or Privacy Act, whether all fee and scope issues are resolved, where records responsive to requests are likely to be found and if there is any litigation.
• Creates and maintains manual and electronic FOIA case files with all required documentation. Maintains a manual/backup FOIA log.
• Prepares response letters and related correspondence, e.g. acknowledgement letters, time extension letters and requests for clarification.
• Leads review and analysis of records to determine whether any of the FOIA exemptions apply, and the redaction of protected information prior to public release.
• Detailed review of FOIA requests to determine if they are in compliance with agency regulations; reviews and analyzes records to determine whether any of the FOIA exemptions apply, and assists in the development of responses to FOIA requests.
• Exchanges information on a limited basis with the FOIA requester community regarding the status/processing of their requests in a timely, courteous, and service-oriented fashion.
• Updates FOIA tracking information, and prepares and updates statistical status reports, graphs, and charts regarding the FOIA requests received and processed.
• Series: 0306 - Grade: 12
• Hours per week: 40

• Prepares all final correspondence in coordination with Regional Director’s office to ensure accuracy and timeliness.
• Prepares routine correspondence for supervisor from handwritten drafts into proper format, with responsibility for correct spelling, grammar, capitalization and punctuation.
• Ensures that conflicts do not arise and that appointments do not overlap, which requires careful diplomacy, attention to detail, quick responses, a high degree of flexibility and extreme patience.
• Maintains a system that keeps track of absences so that the ARD and Deputy ARD can conveniently be aware-at-a-glance.
• Ensures that pertinent information is shared and easily understood.
• This extends from members of Congress, high-level Federal staff and local officials to citizens who may not be certain of their need or line of inquiry.

This involves quick thinking, locating the proper employee or redirecting the inquiry with a courteous and diplomatic technique.

• Support the NPS/NCR Freedom of Information Act (FOIA) Officer.
• Train all regional park staff contacts on the FOIA process.
• Participate in the Department of the Interior quarterly FOIA Forum with the Office of the Secretary and the National Park Service FOIA Lead Officer.
• Series: 0301 - Grade: 9
• Hours per week: 40

• Maintains a filing system containing both hard copy and electronic documents.
• Develop correspondence, memos, forms, and other standardized documents.
• Assists with keeping records for time and attendance, posting of fiscal expenditures, receipt and ordering of supplies and equipment, etc.
• Assists with Controlled Correspondence/Congressional inquiries processed through our Washington Office using secure Data Tracking System.
• Series: 0301 - Grade: 10
• Hours per week: 40

• Screen and refer visitors and phone calls to staff members and Superintendent/Deputy Superintendent as appropriate.
• Maintain Superintendent/Deputy Superintendent appointment schedule, advising Superintendent/Deputy Superintendent of appointments and commitments which may affect future decisions.
• Assemble background material for agenda items and informs participants of topics to be discussed.
• Inform Superintendent/Deputy Superintendent of matters requiring attention with correspondence and/or phone calls by gathering background information from files or other divisions
• Create and maintain electronic file system in accordance to Records Management and Awareness policy for quick reference and retrieval
• Established DOI/NPS laws, policies and regulations to supervisors and staff via Standard Operating Procedure (SOP), Director’s Order, and Regional and Service wide driven information.
• Series: 0318 - Grade: 7
• Hours per week: 40

• BUDGET
• -Managed expenditures
• -Paid monthly invoices
• -Daily use of Interior Department Electronic Acquisitions System Procurement Desktop (IDEAS-PD)
• -Managed employee credit card charges using Federal Financial System (FFS)
• -Worked with National Capital Region Contracting Office to become more familiar with the Federal procurement process
• HUMAN RESOURCES
• -Processed personnel actions and hired my first NPS employee.
• In addition, recruited four Youth Conservation Corps members and one DC Summer Youth Employment Program student.
• -Attended the Regional Administrative Officers meetings and calls
• -Worked with our Washington office to resolve former employee credit card abuse
• -Educated staff on the importance of employee learning and development and provided staff with IDP resources
• PROPERTY MANAGEMENT
• -Fleet manager
• GSA vehicle SOP revision, GSA vehicle accident process, GSA vehicle mileage reporting
• TECHNOLOGY
• -Enhanced the Share Point site by providing more information and access in relation to shared documents, folders and external links for staff
• Series: 0343 - Grade: 9
• Hours per week: 40

• National Capital Region (NCR 120 day detail)
• -Processed regional Freedom of Information Act (FOIA) requests
• -Assisted visitors with park events, locations, transportation, and reference materials
• -Other duties as assigned
• Series: 0318 - Grade: 7
• Hours per week: 40

• Washington Office (WASO 120 Day Temp Promotion)
• -Organized NPS Friends Group directory to include year of inception, IRS 990 data, group type, contact info, Executive Director (or like)
• -Utilized Guidestar to track and file IRS990 to ensure Friends Groups were still active and reporting
• -Participated in the Wounded Warriors/NPS agreement presentation/press event
• -Organized Friends Group IRS990 forms and related group material
• Series: 0341 - Grade: 9
• Hours per week: 40

• Office and Facility Manager November 2004-2005
• -Establish and manage office procedures in coordination with supervisor and staff
• -Inventory and order/maintain office supplies
• -Maintain service contracts for general office equipment
• -Maintain internal employee phone list and disaster recovery contacts
• -Communicate with Property Management for all facilities related issues
• -Assist in the development and implementation of 'Employee Perks' program
• -Maintain and improve vendor relationship
• Consumer Marketing Coordinator December 2003 – November 2004
• -Oversee the implementation of consumer marketing programs for participating banks and credit unions
• -Coordinate between internal marketing teams and external design and production vendors to meet client deadlines
• -Develop tracking and performance monitoring systems for all Bill Pay promotions
• Client Operations Senior Representative August 2000 – December 2003
• -Responsible for resolution of escalated client related issues
• -Oversee a call center staff of twelve to establish and maintain the highest professional standards for team
• -Oversee training of Client Services Reps upon the release of new products and updates
• -Recognized by clients, colleagues and senior management for consistent, excellent client service
• Customer Care Representative December 1999-August 2000
• -Answer customer inquiries and provide timely, accurate resolution to basic online banking and bill payment inquiries with minimal supervision
• -Track customer inquiries using online tracking system
• -Accurately maintain customer records within established guideline
• -Perform other related duties and special projects as assigned
• Hours per week: 42