Christopher Wells
New Bern,NC
Summary
Innovative business leader with 10+ years of progressive leadership in accounts receivable, collections management, partnerships, and credit. Adept at spearheading teams to exceed revenue goals and optimize financial operations. Strategically implemented policies and trained personnel, enhancing procedural adherence and operational efficiency across multiple high-stakes environments. Committed to leveraging extensive experience in accounts receivable, collections, and team leadership to drive improvements in DSO, recovery rates, reducing write-offs, bad debt, and extending relationships.
Overview
17
17
years of professional experience
Work History
Credit and Collections Supervisor
Medical Solutions
Remote
07.2022 - Current
- Overseeing a team of AR analyst responsible for 20 to 50 million monthly
- Authorizing/reviewing credit for facilities, amounting to 100K+
- Work with legal to resolve bankruptcies, and settlements
- Working closely with hospital leadership to settle balances
- Supervising team, enforcing compliance with procedures and deadlines
- Mentored analysts, boosting team's skill set and performance metrics
- Initiated ERP project for AR management, foreseeing industry trends
- Monitored and reported on credit compliance, ensuring policy adherence
- Work with sales, billing, contracts, credit, and collection teams to resolve bottlenecks to further extend business relationships
- Completed Professional Development Leadership 1 - Emotional Intelligence.
Medical Collections Analyst & Trainer
HCA Parallon
Remote
10.2020 - 07.2022
- Managed and refined daily accounting operations, providing key data for production adjustments
- Spearheaded accounting procedures for the accounts receivable/credit and collections department
- Trained new hires in collections, fostering a supportive and collaborative work environment
- Streamlined accounts receivable, boosting collections by managing $1.8M in recoveries
- Enhanced daily accounting processes, aiding swift managerial decision-making
- Mentored new hires in effective collections strategies, enhancing team capabilities
- Reengineered collection procedures to maximize efficiency and financial returns
- Led initiatives that won Leadership awards by optimizing team performance and accuracy.
Operations Manager
Pro-Serv
New Bern, NC
10.2019 - 10.2020
- Directed B2B credit and collections operations
- Boosted efficiency by implementing innovative strategies
- Led and developed a team of 15 technicians
- Solved complex financial challenges
- Significantly reduced overdue payments
- Implemented new technologies to optimize team workflow and increase collections success
- Fostered a team-oriented environment that increased departmental productivity and morale
- Analyzed financial data to develop strategies that reduced outstanding debts significantly
- Streamlined team operations, enhancing productivity and efficiency.
Collections Manager
N-Thrive
Raleigh, NC
11.2017 - 10.2019
- Managed daily accounting operations, providing critical data for production adjustments
- Implemented and oversaw accounts receivable, credit, and collections procedures
- Developed a successful collections team, targeting a recovery goal of 1 million per month
- Analyzed daily accounting data to inform strategic production adjustments
- Reengineered collections processes, enhancing departmental efficiency
- Mentored collections team, fostering a collaborative and skilled workforce
- Boosted recovery rates by streamlining collections strategies, surpassing goals.
Manager
The Flipside
Clayton, NC
07.2012 - 11.2017
- Led operations at The Flipside, driving staff motivation and accountability
- Implemented business strategies to enhance operational quality and efficiency
- Developed systems and procedures, optimizing daily operations
- Created schedules to ensure superior customer service and product availability
- Transformed business strategy to focus on core competencies and market needs
- Introduced accountability measures boosting staff performance and morale
- Cultivated a team-oriented environment that recognized and rewarded achievements.
Collections Manager
PRC
Durham, NC
01.2008 - 12.2012
- Managed collections team, ensuring efficiency and compliance
- Coordinated with legal counsel to safeguard company interests
- Implemented innovative strategies for debtor compliance
- Navigated complex legal scenarios for debt recovery
- Significantly reduced non-compliant cases, boosting company's financial health
- Led collections team, reducing bad debts by 30% through strategic legal collaborations
- Analyzed debtor accounts to optimize collection strategies, enhancing financial outcomes
- Reengineered collection tactics to preemptively address non-compliance, boosting recovery rates
- Streamlined debt recovery processes, enhancing efficiency and compliance.
Education
Doctorate of Business Administration - Strategy And Innovation
Capella University
true12-2024
MBA - Project Management
Capella University
Minneapolis, MN12-2022
Bachelor of Science - Business
Capella University
Minneapolis, MN02-2022
Skills
- A/R workflow and systems
- Critical Thinking
- Project Management
- Data Analytics
- Relationship Building
- Team Collaboration
- Leadership and People Development
- Negotiations Expert
- Proficient in SAP
- Strong communication abilities
- Process improvement strategies
- Superior attention to detail
- ERP (Enterprise Resource Planning) software
- Microsoft Office
Timeline
Credit and Collections Supervisor
Medical Solutions
07.2022 - Current
Medical Collections Analyst & Trainer
HCA Parallon
10.2020 - 07.2022
Operations Manager
Pro-Serv
10.2019 - 10.2020
Collections Manager
N-Thrive
11.2017 - 10.2019
Manager
The Flipside
07.2012 - 11.2017
Collections Manager
PRC
01.2008 - 12.2012
Doctorate of Business Administration - Strategy And Innovation
Capella University
MBA - Project Management
Capella University
Bachelor of Science - Business
Capella University
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