Christopher Whetstone
Summary
Adept at driving operational efficiency, I enhanced system operations by 20% at 1199SEIU, leveraging skills in network diagnostics and cross-functional collaboration. My background in technical support and client service, underscored by a track record of resolving complex IT issues, positions me as a valuable asset to any team.
Overview
11
11
years of professional experience
Work History
Program Coordinator II
1199SEIU: Training & Education Funds
New York, NY
09.2022 - 03.2024
- Diagnosed and resolved technical issues in program operations, achieving a 30% reduction in downtime.
- Implemented process improvements that increased operational efficiency by 20%.
- Served as the primary technical liaison, resolving system and network inquiries for stakeholders.
- Maintained comprehensive databases, ensuring data accuracy and security for over 1,000 records.
Bariatric Patient Advocate/Customer Service Representative
New York Bariatric Group
Roslyn Heights, NY
08.2021 - 08.2022
- Delivered technical support for electronic health record (EHR) systems, improving usability by 15%.
- Assisted in troubleshooting network issues affecting patient data access, ensuring HIPAA compliance.
- Streamlined communication between departments, leading to faster resolution of IT-related concerns.
Laboratory Client Services Representative
Mount Sinai Hospital Center
New York, NY
09.2013 - 07.2021
- Provided Tier 1 technical support, maintaining a 95% first-call resolution rate for IT-related issues.
- Managed database systems, ensuring accurate documentation and prompt retrieval of client records.
- Monitored and troubleshot hardware/software issues, reducing system outages by 20%.
- Enhanced customer satisfaction by resolving inquiries with efficiency and professionalism.
Education
Associate of Science - Computer Network Operations
The Katherine Gibbs School / Sanford Brown College
New York, NY02-2001
Skills
- Network Monitoring & Diagnostics
- Hardware & Software Troubleshooting
- System Configuration & Maintenance
- Network Security & Firewall Setup
- CRM Platforms (Salesforce, EPIC)
- Data Entry & Documentation
- Call Center Operations & Client Support
- Technical Problem Resolution
- Microsoft Office Suite & Operating Systems
- Cross-Functional Collaboration
- System enhancement
Accomplishments
- Phi Theta Kappa Honor Society Member
- Recognized for academic excellence and leadership in technical projects.
Timeline
Program Coordinator II
1199SEIU: Training & Education Funds
09.2022 - 03.2024
Bariatric Patient Advocate/Customer Service Representative
New York Bariatric Group
08.2021 - 08.2022
Laboratory Client Services Representative
Mount Sinai Hospital Center
09.2013 - 07.2021
Associate of Science - Computer Network Operations
The Katherine Gibbs School / Sanford Brown College
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