Dedicated Shift Supervisor with a proven track record in training and mentoring teams. Skilled in optimizing resources and enhancing customer service, ensuring operational excellence.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Bryan, TX
04.2015 - Current
Supervised daily operations to ensure exceptional customer service and product quality.
Trained and mentored baristas on beverage preparation and customer engagement techniques.
Implemented inventory management strategies to optimize stock levels and reduce waste.
Led team shifts, fostering collaboration and maintaining a positive work environment.
Infantry Team Leader
Alabama Army National Guard
Cullman, AL
12.2013 - 12.2019
Led and trained team in tactical operations, ensuring mission success through effective strategy implementation.
Coordinated logistics for deployment and resupply, optimizing resource management during operations.
Conducted after-action reviews to identify areas for improvement and enhance operational readiness.
Fostered teamwork and morale by mentoring junior soldiers in leadership principles and combat tactics.
Education
High School Diploma -
Sparkman High
Harvest, AL
Skills
Cash handling
Employee training
Workplace safety
Staff management
Training and mentoring
Staff motivation
Strategic planning
Continuous improvement
Accomplishments
Achieved a high customer connection score for my store through effectively helping with coaching baristas on making the best moments and building genuine customer connections.
Trained several baristas who would later go on to rise to trainers and supervisors
Collaborated with a fireteam of 4 in the development of battle drills and machine gun team tactics.