CHRISTOPHER WHITEHEAD
Fort Worth
Summary
Innovative Educator experienced in curriculum development and classroom management. Enhanced student engagement and motivation through diverse instructional strategies and a collaborative approach. Fostered positive learning environments that promote critical thinking and adapt to varied learning needs.
Overview
36
36
years of professional experience
Work History
Teacher/Director
Fort Worth
Fort Worth
08.2017 - 05.2026
- Directed Theatre Department, managing production processes and fostering student creativity.
- Instructed students in Theatre studies for grades 9-12 at a high school.
- Guided students in Lincoln/Douglas Debate, developing their argumentation and public speaking abilities.
Assistant to the Theatre Technical Director
Tarrant County College
Fort Worth
09.2016 - 09.2017
- Coordinated plays with Technical Director, supervising students to meet departmental goals.
- Facilitated practical learning experiences in scene shop design, strengthening students' technical skills and production readiness.
- Mentored incoming freshmen on time management and skill application, supporting their academic and personal development.
Assistant Manager
Keller
Keller
06.2015 - 08.2016
- Managed store operations, including employee hiring and termination, to maintain a capable workforce.
- Coordinated employee schedules to ensure sufficient staff coverage during peak hours, enhancing customer service.
- Procured products to meet customer demand, ensuring consistent availability on the sales floor.
- Applied problem-solving and teamwork skills daily to assist customers in sales, contributing to overall profitability.
Independent Contractor
Fort Worth Star Telegram
Fort Worth, TX
09.1996 - 09.2014
- Owned my own business handling the distribution of newspaper products in and around Fort Worth to businesses and homes.
- New account building and customer retention were key elements of my company.
- Contract was completed with Fort Worth Star Telegram ending distribution contract due to limited subscriptions and company going out of business.
- Managed vendor relationships, negotiating contracts to optimize cost-effectiveness and service delivery.
- Collaborated with cross-functional teams to enhance operational efficiency and streamline workflows.
- Led project execution, ensuring adherence to client specifications and quality standards.
- Mentored junior contractors, providing guidance on best practices and professional development opportunities.
- Implemented process improvements that reduced turnaround times and increased client satisfaction rates.
- Educated staff on organizational mission and goals to help employees achieve success.
Customer Service Representative
AT&T Mobility
Lubbock Texas
08.1993 - 05.1996
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Utilized CRM systems to track customer interactions and facilitate timely follow-ups.
- Collaborated with cross-functional teams to address service issues and improve operational efficiency.
- Mentored junior team members on best practices for handling complex customer concerns.
- Managed high-volume inbound calls while providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty through effective communication.
- Trained new team members on call handling procedures and best practices for service excellence.
- Analyzed feedback data to identify trends, making recommendations for service improvements.
Merchandiser
JC Penney Stores
Amarillo, Texas
08.1990 - 05.1993
- Achieved all-star sales status three consecutive years company-wide.
- I broke the single day sales record for my store.
- Set single-year sales record for store and ranked number 3 in corporation for 1993.
- Managed inventory and organized displays to enhance product visibility and customer engagement.
- Managed inventory and organized displays, improving product visibility and increasing customer engagement.
- Earned recognition as top up-and-coming associate for exceptional sales and customer service performance.
- Completed comprehensive Management Training Program at JCPenney, developing leadership and operational skills.
Education
Master's Degree - Education of Leadership and Policy Studies
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington01-2021
Master's of Education - teacher certification graduate student
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington01-2017
B.F.A. - Theatre Studies
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington01-2015
Associate of Arts - Theater Studies
Tarrant County College
Fort Worth, TX05-2013
Bachelor of Science - Biology
West Texas A&M University
Canyon, TX08-1993
Skills
- Curriculum design
- Assessment strategies
- Classroom leadership
- Classroom management
- Lesson planning
- Behavior management
- Student motivation
- Theatre production management
- Creative direction
- Leadership development
- Theatre performance skills
- Theatre program assessment
- Critical thinking
- Creative problem solving
- Conflict resolution
- Data analysis
- Empathy and patience
- Relationship building
- Positive role model
Timeline
Teacher/Director
Fort Worth
08.2017 - 05.2026
Assistant to the Theatre Technical Director
Tarrant County College
09.2016 - 09.2017
Assistant Manager
Keller
06.2015 - 08.2016
Independent Contractor
Fort Worth Star Telegram
09.1996 - 09.2014
Customer Service Representative
AT&T Mobility
08.1993 - 05.1996
Merchandiser
JC Penney Stores
08.1990 - 05.1993
B.F.A. - Theatre Studies
UNIVERSITY OF TEXAS AT ARLINGTON
Master's of Education - teacher certification graduate student
UNIVERSITY OF TEXAS AT ARLINGTON
Master's Degree - Education of Leadership and Policy Studies
UNIVERSITY OF TEXAS AT ARLINGTON
Associate of Arts - Theater Studies
Tarrant County College
Bachelor of Science - Biology
West Texas A&M University