Christopher Wolverton
Plymouth Meeting,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Front of House Manager
La Cabra Brewing
Berwyn, PA
09.2021 - Current
- Direct oversight of daily operations.
- Supervision of hourly employees including assistance with POS related issues, comps, voids, customer complaints/compliments, etc.
- Working with BOH to ensure menus are up to date, food item counts are in the system, online ordering portals are accurate etc.
- Fielding customer emails and phone calls.
- Oversight and Assistance with expo duties as needed.
- Adherence and enforcement of company policy and procedure.
- Maintenance and enhancement of customer service standards.
- Sharing input on and ensuring adherence to weekly staff scheduling.
- Opening and closing duties including cash handling, drawer balancing, staff payout and building security.
- Assist GM in staff on-boarding and training.
- Identify and present opportunities for creative marketing strategies.
- Work closely with social media director on promotion of food specials, live music and special events.
- Assist with growth and execution of private events alongside Event Coordinator.
- Promote the hospitality based customer centric model that has been established thus far within the organization.
- Learn, grow and prosper alongside a group of likeminded young professionals exercising their passion on a daily basis.
Server
La Cabra Brewing
Berwyn, PA
01.2019 - 03.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Resolved Front of House problems, improved operations and provided exceptional team support.
- Top performer in food and beverage sales.
Front of House Manager
Broad Axe Tavern
Ambler, PA
05.2014 - 12.2018
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Performed cash handling activities and secured nightly bank deposits.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Organized special events, including receptions, promotions and corporate luncheons.
Head Server/Bartender
Broad Axe Tavern
Ambler, PA
05.2009 - 05.2014
- Consistently provided professional, friendly and engaging service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Coached employees on salesmanship and updated menus to increase sales.
- Supervised server staff and simultaneously served personal section of tables.
- Notified management of ordering needs (liquor, beer wine, paper goods, etc.).
Education
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
West Chester, PA2004
Skills
- Organized and efficient employee
- Sales proficient
- Team leader
- Customer-focused
- Quick problem solver
- Supply ordering ability
- Trainer
- Excellent communicator
- Accurate and detail-oriented
- Dedicated and dependable
- Flexible schedule capability
- ServSafe certification
Timeline
Front of House Manager
La Cabra Brewing
09.2021 - Current
Server
La Cabra Brewing
01.2019 - 03.2020
Front of House Manager
Broad Axe Tavern
05.2014 - 12.2018
Head Server/Bartender
Broad Axe Tavern
05.2009 - 05.2014
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania