Theresa Smalios
Summary
Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Efficient professional with several years of experience in hospitality and customer service settings. Talented leader coaching and mentoring employees to achieve success.
I have always treated every establishment as if it was my own.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Front of House Manager
Souvlaki Bar
Astoria, NY
02.2016 - 12.2019
- Managed daily operations to ensure optimal guest experiences.
- Coordinated staff schedules to maintain appropriate service levels.
- Trained and mentored new employees on service standards and procedures.
- Key holder
- Directed weekend overnight shifts, ensuring effective team performance.
Front of House Manager
Greek Xpress Restaurant
Long Island, NY
04.2017 - 02.2019
- Managed daily operations to enhance guest satisfaction and loyalty.
- Coordinated staff schedules to align with peak service periods.
- Trained and mentored new employees uphold service excellence and consistency.
- Catering Manager
Igloo Diner
Front of house employee
Astoria, NY
06.2017 - 07.2018
- Answered phones
- Pos systems
- Cash handling
- Packed orders
Front of House Trainer
Vernon Grille
Queens, New York
03.2017 - 05.2017
- Trained staff on customer service standards and best practices.
- Developed training materials for new front of house employees.
- Facilitated sessions for new hires in the restaurant.
- Set up front of house for a successful grand opening .
- Configured point of sale system for efficient transaction processing.
- Created a efficient order packing area
Education
Food Safety Certificate - Food And Nutrition
Department of Health
05.2026 - 07.2026
Flushing High School
Queens, NYSkills
- Food safety
- Nutritional assessment
- Project management
- Customer service
- Bilingual Greek and English
- Organized
- Employee training
- Problem resolution
- Health and safety regulations
- Team building
- Floor management
- Quality control
- Complaint handling
- Training and mentoring
- Hiring
Languages
English
Native/ Bilingual
Greek
Full Professional
Certification
I have CPR training background
Timeline
Food Safety Certificate - Food And Nutrition
Department of Health
05.2026 - 07.2026
Igloo Diner
Front of house employee
06.2017 - 07.2018
Front of House Manager
Greek Xpress Restaurant
04.2017 - 02.2019
Front of House Trainer
Vernon Grille
03.2017 - 05.2017
Front of House Manager
Souvlaki Bar
02.2016 - 12.2019
Flushing High School