Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Staff Assistant
US House of Representatives, Rep Diaz-Balart
07.2023 - Current
Managed constituent service and assigned casework to Congressional Aides.
Supported senior staff members in daily tasks, leading to increased productivity and smoother workflows.
Managed complex project schedules, prioritizing tasks to ensure on-time completion and high-quality results.
Experience with handling difficult office visitors in tense moments.
Supervised junior staff members, providing guidance and coaching to improve skills and performance levels.
Answered high-volume, multi-line phone promptly and courteously.
Sweetwater Youth Advisory Board Vice Chairman
City of Sweetwater
04.2022 - 06.2024
Developed strong relationships with key industry partners, fostering collaboration and mutual benefits.
Coordinated volunteer efforts for various community service projects, amplifying the positive impact made by the organization.
Conducted research on current trends and best practices for effective youth advisory board operations.
Advocated for youth interests at city council meetings, raising awareness about issues affecting young people in the community.
Gathered feedback from peers and constituents, incorporating suggestions into program improvements for increased effectiveness.
District Aide
FL House of Representatives, Rep Fernandez-Barquin
12.2020 - 06.2023
Handled constituent casework in office.
Reached out to Florida state agencies in order to resolve constituent issue.
Organized community outreach events to have Representative meet with constituents.
Answered high-volume, multi-line phone promptly and courteously.
Resolved constituent problems and complaints.
Created working relationships with other legislative federal, state, and county offices.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
District Office Intern
FL House of Representatives, Rep Fernandez-Barquin
10.2020 - 11.2021
Supported daily operations, contributing to a well-organized and efficient work environment.
Sorted, organized, and maintained files.
Maintained constituent confidentiality while handling sensitive information professionally and securely.
Answered and transferred incoming telephone calls, taking messages for various staff members.
Completed clerical tasks such as filing, copying, and distributing mail.
Answered high-volume, multi-line phone promptly and courteously.
Education
Bachelor of Arts - Political Science And Government
Florida International University
Miami, FL
12.2024
Associate of Arts - Political Science And Government
Miami Dade College
Miami, FL
05.2020
High School Diploma -
Coral Reef Senior High School
Miami, FL
05.2018
Skills
Customer/ Constituent Service
Mentoring Interns
Scheduling appointments
Office Administration
Experience with handling erratic calls or walk in
Problem-Solving
Attention to Detail
Multitasking
Excellent Communication
Organizational Skills
Certification
Notary Public License - Florida
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Staff Assistant
US House of Representatives, Rep Diaz-Balart
07.2023 - Current
Sweetwater Youth Advisory Board Vice Chairman
City of Sweetwater
04.2022 - 06.2024
District Aide
FL House of Representatives, Rep Fernandez-Barquin
12.2020 - 06.2023
District Office Intern
FL House of Representatives, Rep Fernandez-Barquin
10.2020 - 11.2021
Notary Public License - Florida
Bachelor of Arts - Political Science And Government
Florida International University
Associate of Arts - Political Science And Government
Miami Dade College
High School Diploma -
Coral Reef Senior High School
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