SERENA HENDLE
San Diego,CA
Summary
Dedicated and highly organized office professional with a proven commitment to delivering comprehensive support to government officials and agencies. Exhibits a keen attention to detail, excels in handling sensitive information with discretion, and thrives in dynamic, fast-paced work environments.
Overview
7
7
years of professional experience
Work History
Government Relations Staff Assistant
San Diego County Regional Airport Authority
06.2021 - Current
- Maintain close communication with local, state, and federal consultants about policies and legislation related to the Authority’s projects and priorities; monitor and track legislation that could affect the Authority’s operations.
- Serve as a liaison between Authority departments, facilitating effective collaboration on projects and initiatives, and strategizing community outreach efforts to push messaging.
- Conduct research and prepare correspondence including briefs, agendas, staff reports, board memos, legislative reports, letters of support, and presentation materials for meetings or events.
- Assist with the event sponsorship program, acting as a liaison between the organizations and the Authority.
- Represent the Authority at events and meetings, including giving updates or presentations on the New Terminal 1 or relevant impacts to community planning groups.
- Plan and coordinate presentations between Authority staff and the community to provide updates on construction, parking, and traffic; process community concerns and constituent correspondence.
- Organize calendars for Government Relations Director and External Relations Senior Director; coordinate meetings, outreach, and event efforts and logistics with stakeholders including government officials and elected officials and agencies.
- Manage the Government Relations Department budget, forecast expenses, prepare payment requests for contracts, and submit invoices.
Field Representative/Staff Assistant
U.S. Senator Kamala D. Harris
01.2017 - 01.2021
- Provided project management support and oversaw scope, budget, and schedule planning for multiple government programs and events for San Diego district office.
- Established relationships with government officials and government agencies in San Diego and Imperial County. Communicated with government agencies to track public safety incidents and pressing issues.
- Coordinated briefings between government officials and government agencies to review risks and issues. Developed and maintained configuration management of briefing material for high and low-level briefs.
- Executed engagement strategy for legislative issues and met with stakeholders on topics of health care, education, opioids, disabilities, women’s health, civil rights, criminal justice reform, census, and LGBTQ+.
- Led and coordinated public and work events with professional and community leaders. Assisted the CA Press Secretary with advancing events and managing the press during media availabilities.
- Managed constituent communications and correspondence, including fielding incoming calls, voicemails, mail, faxes, and emails; staffing walk-in appointments; and processing requests for scheduling, certificates, letters, and case work.
- Managed and trained 40+ interns in the San Diego district office.
- Opened the San Diego district office within 24 hours of the Senator’s swearing in, including installing all technology in coordination with the Office of the Sergeant at Arms (SAA), forming a functional workspace for staff, and assisting with creating new processes for daily tasks.
Education
Bachelor of Arts - Political Science
American University
Washington, DC05.2016
Skills
- Documentation and reporting
- Customer Service
- Constituent tracking (Intranet Quorum)
- Executive schedule management
- Professional correspondence
- Expense Reporting
Timeline
Government Relations Staff Assistant
San Diego County Regional Airport Authority
06.2021 - Current
Field Representative/Staff Assistant
U.S. Senator Kamala D. Harris
01.2017 - 01.2021
Bachelor of Arts - Political Science
American University
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