Summary
Overview
Work History
Education
Skills
Professional Film Career
Timeline
Generic

CHRISTOPHER J. GUERRERO

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

14
14
years of professional experience

Work History

Shift Manager/Cashier

Bussin'Q
02.2024 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.

Night Auditor

Hotel Angeleno
08.2015 - 04.2022
  • Greet and welcomed guests as soon as they checked in at the front desk
  • Ensure quick resolution of guest needs for Housekeeping and Engineering as described in the Front Desk clerk job description
  • Balance and adjust all house payment accounts nightly
  • Performed many administrative assistant duties, including sending emails, updating schedule and daily events
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Maintained an accurate delivery log of all packages and mail by using a manual log sheet
  • Oversaw night auditing of daily room occupancy and hotel revenue.

Lead Guest Service Agent

Ameristar Casino Resort & Spa
02.2013 - 06.2015
  • Answer, screen, and forward incoming phone calls
  • Trained new quality customer service representatives
  • Update calendars and schedule meetings
  • Supported front desk operations, providing administrative assistance as needed to maintain smooth workflow.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Utilized strong problem-solving skills to resolve complex reservation issues quickly and efficiently.

Payment Processor / Customer Service Rep

Volt Staffing / ACS
01.2011 - 02.2013
  • Processed and Balanced cash and payments
  • Updated all mail slots
  • Addressed customer service inquiries in a timely and accurate fashion
  • Support all areas of Logistics Services (Central Receiving, scanning / Imaging) when necessary
  • Increased accuracy in payment processing through meticulous attention to detail and thorough data entry.
  • Utilized software tools for effective tracking, analysis, and reporting on key performance indicators within the payment processing function.

Education

Bachelor of Science - Film Production

The Los Angeles Film School
Hollywood, CA
10-2018

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Staff training and onboarding
  • Quality assurance
  • Payment processing
  • Schedule management

Professional Film Career

First Assistant Director

Feast or Famine | Feature | 2/2023 – 1/2024

How to Make Her Cheat | Feature | 2/2022 – 4/2023 In The Shadows | TV Series | 11/2021 – 1/2022 Area 5150 | Feature | 2/2021 – 4/2021

Ashley Jones | Feature | 7/2019 – 9/2019

Fortune | Short | 7/2017-8/2017

Writer / Director

Damaged | Short | 7/2018 – 10/2018

The Last Magic Show | 2/2017 – 8/2017

Writer

In Darkness | Feature | 1/2020 – 1/2022

They're Here | Short | 1/2021 – 1/2022

Through These Eyes | Feature | 2/2017 – 8/2018 Waiting for The Lost | Short | 7/2015 – 9/2015 Production Assistant

Wholly | Short | 9/2018 – 10/2018

Timeline

Shift Manager/Cashier

Bussin'Q
02.2024 - Current

Night Auditor

Hotel Angeleno
08.2015 - 04.2022

Lead Guest Service Agent

Ameristar Casino Resort & Spa
02.2013 - 06.2015

Payment Processor / Customer Service Rep

Volt Staffing / ACS
01.2011 - 02.2013

Bachelor of Science - Film Production

The Los Angeles Film School
CHRISTOPHER J. GUERRERO