CHRISTOPHER M ALLEN
Mequon,WI
Summary
Quality Supervisor with 18 years of leadership experience, recognized for fostering strong relationships with management and team members. Proven ability in safety initiatives and operational excellence. Expertise in team building and assurance processes drives high-performance outcomes. Aspiring to leverage skills at We-Energy to enhance productivity and safety standards.
Overview
19
19
years of professional experience
Work History
Field Collector-Seasonal
We-Energy
Milwaukee, WI
08.2024 - Current
- Provided support and assistance to internal teams regarding collection strategies and procedures.
- Executed gas and electric service disconnections for delinquent accounts.
- Reestablishment of power connections.
- Addressed issues related to non-operational Remote Service Switch signals.
- Conducted electric meter exchanges and ensured communication with customers.
Telecommunications Installation Technician
AT&T
West Allis, WI
12.2022 - 08.2024
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Read and interpreted technical drawings, maps and blueprints prior to starting tasks.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Conducted tests on fiber optic cables and corrected faults.
- Reviewed line drawings to locate and splice buried fiber optic cables.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Interpreted electrical and mechanical schematics, blueprints and diagrams.
Third Shift Maintenance Supervisor
Spectrum
Milwaukee, WI
12.2018 - 04.2023
- Executed maintenance procedures for voltage conversion of 120v and 240v lines to achieve a stable output of 90v.
- Directed installation processes within advanced multimedia broadcast infrastructure.
- Directed maintenance of PC hardware, software, and internet connectivity.
- Ensured equipment performance aligned with functional specifications through adherence to bulletins.
- Performed electronic modifications and mechanical adjustments efficiently.
- Analyzed complex maps and schematics to support equipment deployment within multiple broadcast locations.
- Coordinated intricate cellphone tower outages to ensure operational continuity.
- Reduced project downtime through efficient technician management.
- Collaborated with various departments to identify operational challenges and plan corrective actions.
- Analyzed quantitative methods and techniques to enhance organizational efficiency.
Technical Supervisor
Spectrum
Belliville, IL
11.2012 - 12.2018
- Charter Belleville, I L Supervise designated technical work group to meet customer expectations, technical quality standards, and company safety requirements.
- Responsible for the hiring, training, development, and performance evaluation of staff to maximize the customer experience and operational productivity.
- Resolve and help prevent customer escalations.
- Establish positive employee relations through effective communication and ongoing support.
- Observe monitor and mentor employees in regard to safety, quality, productivity and well-being.
- Coordinate and reinforce employee training as needed.
- Perform practical evaluations to verify technical competencies.
- Ensure staff has and maintains necessary, company-issued tools and equipment.
- Facilitate cross-functional communications and cooperation.Instill knowledge of all company.
Maintenance Supervisor
Comcast Cable
Stone Mountain, GA
10.2006 - 11.2012
- Managed daily performance and workflow of technicians responsible for supporting metro Atlanta region's infrastructure.
- I set goals and expectations.
- Provided regular insights to senior leadership through daily and monthly updates.
- Offered insights to service personnel and communicated directly with patrons.
- Implemented periodic coaching sessions to encourage both positive growth and accountability.
- Provide support to internal and external customers.
- Ensured efficient oversight of weekly overtime budget and biweekly expenditures.
- I coordinate work with the local police departments on getting cable wire and equipment across busy highways.
- Assisted in coordinating the project for managing outages
- Upgraded technical proficiency for seamless field employee assistance.
Service Supervisor
Comcast Cable
Stone Mountain, GA
05.2006 - 10.2006
- Oversaw team responsible for delivering installation and support activities.
- Responsible for QC measurements.
- Managed operations and performance of technician team comprising 21 members.
- Trained technicians on test equipment usage and troubleshooting techniques.
- Streamlined daily quota entry and schedule management processes.
- Proactively supported and motivated CommTech training.
- Led annual and bi-annual reviews, focusing on coaching, mentoring, and career development.
- Ensured adherence to safety protocols for employees and vehicles.
- Analyzed operations and performance to assure efficiency in productivity.
Education
High School Diploma - Marketing
North Division High School
Milwaukee, WIElectrical engineering
Grambling State University
Skills
- Network Architecture Supervision
- Broadband Infrastructure Management
- Power System Repair
- Supervise Network Outage Response
- Proficient in Reading Fiber/Power Schematics
- Up-to-Date Knowledge of Broadband Services
- Overtime Cost Control
- Cultivate Internal Relationships
- Staff Onboarding
- Focus on Safety Standards
Affiliations
- Safety Committee
- New Hire orientation
- Q2 2020 Charter Achievement Award
- Badge: RF Distribution
- Badge: Installation
- Project Coordinator - volunteer work
Timeline
Field Collector-Seasonal
We-Energy
08.2024 - Current
Telecommunications Installation Technician
AT&T
12.2022 - 08.2024
Third Shift Maintenance Supervisor
Spectrum
12.2018 - 04.2023
Technical Supervisor
Spectrum
11.2012 - 12.2018
Maintenance Supervisor
Comcast Cable
10.2006 - 11.2012
Service Supervisor
Comcast Cable
05.2006 - 10.2006
High School Diploma - Marketing
North Division High School
Electrical engineering
Grambling State University
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