Christopher Marvin Cox
Southaven,MS
Summary
Highly motivated in customer engagement and business growth, leveraging skills in territory management and client services to exceed sales goals and enhance customer experiences. Desiring to excels and grow in customer support, driving operational excellence and team success.
Overview
21
21
years of professional experience
Work History
Lead Field Representative Tennessee
Xcite Automotive
08.2014 - Current
- Work with customers on a daily basis answering questions in person, via telephone and by written correspondence.
- Develop and maintain positive customer relations while coordinating with team members to properly handle requests and questions.
- Update job knowledge for existing and new team members by participating and leading in educational training opportunities.
- Meeting with new customers to set the tone for customer experience and provide welcoming and friendly atmosphere.
Self Employeed
Handyman Lawncare
11.2013 - 08.2014
- Performed Lawn Care services and Handyman duties
Field Representative
MasTec Network Solutions
02.2013 - 10.2013
- Installed components for internet ring.
- Coordinated with team members in separate locations to complete jobs in timely fashion.
- Kept accurate account of tools and internet components.
- Completed paperwork to ensure that all work is done.
Territory Manager
US Foods
11.2011 - 12.2012
- Maintained customers by introduction of new product selections, updated menu and table top designs and recognizing inventory volume needs.
- Attended trade shows and industry events to promote company products and services.
- Achieved sales goals by cultivating and securing new customers with weekly visits, new brand opportunities, and cost effective strategies to increase sales.
- Researched competitor activity to develop strong sales growth strategies and share those activities with management and other team members.
- Customer Billing setup
- Collections of late payments
Consultant
Cox Marketing and Consulting
03.2007 - 10.2011
- Liaised with candidates, campaign management teams, and political organizations to better understand voter needs and recommend appropriate solutions.
- Worked with state organizations to help pass State Constitutional Amendments.
- Collaborated with campaign management to define, strategize, and implement uses for campaign funds.
- Created and managed voter surveys information to optimize voter turnout, campaign donations and voter messaging.
- Consulted and worked for Gubernatorial, US Senate, US Congressional and State House and Senate races.
Server
Mesquite Chophouse
05.2006 - 05.2007
- Served customer dining needs by taking orders, upselling menu items and introducing bar specials.
- Helped train new staff.
- Worked in Front of House and Back of house to help learn new skills and help in all areas of the store.
Head Senior Page
Mississippi State Senate.
11.2005 - 05.2006
- Assisted State Senators in their duties.
- Assisted Secretary of Senate in their duties.
Server/Trainer
Jasmines Euro-Asian Bistro
08.2003 - 10.2005
- Served Customers
- Trained new staff
- Worked in front and back of house to help open and close restaurant more efficiently.
Education
BBA - Public Relations & Advertising
University of Arkansas Little Rock
LIttle Rock, AR08.2005
Skills
- Customer Support
- Technical Troubleshooting
- Needs analysis
- Staff Training
- Account Servicing
- Business Development
- Client Services
- Territory Management
- Account development
- Retention Strategies
- Business growth and retention
- Product Promotions
Timeline
Lead Field Representative Tennessee
Xcite Automotive
08.2014 - Current
Self Employeed
Handyman Lawncare
11.2013 - 08.2014
Field Representative
MasTec Network Solutions
02.2013 - 10.2013
Territory Manager
US Foods
11.2011 - 12.2012
Consultant
Cox Marketing and Consulting
03.2007 - 10.2011
Server
Mesquite Chophouse
05.2006 - 05.2007
Head Senior Page
Mississippi State Senate.
11.2005 - 05.2006
Server/Trainer
Jasmines Euro-Asian Bistro
08.2003 - 10.2005
BBA - Public Relations & Advertising
University of Arkansas Little Rock
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