Christopher Shane Gomez
Riverside ,CA
Summary
Dedicated & loyal leader with 20 years experience in Guest Service & Management.
Overview
23
23
years of professional experience
Work History
General Manager
Motel 6
Fontana, CA
04.2018 - Current
- Assuring all Standard Operating Procedures & Safety Policies are in place.
- Utilizing OTA extranets, which include updating photos, content, adding promos, answering guest questions, etc.
- Using GROW to monitor daily rates.
- Monitoring online reviews, including google, ota’s, etc using Medallia.
- Schedule, hire, train, retain & coach team members in various department.
- Order monthly supplies, with proper forecasting & monitoring budgets
- Generating profitability, controllable cost
- Handling customer complaints/concerns, while providing great customer service.
- Cash control & deposits.
- Submitting Payroll & filing Workers Comp claims.
Relief General Manager
Motel 6
Southern California
01.2014 - 04.2018
- Conducting all duties as a General Manger but at different property locations throughout Southern California.
Store Manager
Blockbuster Video
05.2007 - 12.2013
- Assisting customers with questions &/or concerns.
- Conducting quarterly inventories with a goal to meet shrink levels.
- Hiring, training, recruiting & scheduling.
- Proper merchandizing to feature new products and showcase promotions.
Store Director (General Manager)
Hollywood Video
01.2001 - 03.2007
- Daily bank deposits/ cash handling.
- Hiring, training, recruiting, scheduling
- Increased customer satisfaction by resolving guest issues.
- Hired, trained, recruited staff
- Monitored P&L and consistently met sales goals.
Education
Business Administration -
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
La Puente High School
La Puente, CA2003
Skills
- Efficient multi-tasker
- Deadline-oriented
- Consistently meet goals
- Coaching and mentoring
- Staff training/development
- Budgeting
- Employee scheduling
- Effective leader
- Operations management
- Recruitment
Timeline
General Manager
Motel 6
04.2018 - Current
Relief General Manager
Motel 6
01.2014 - 04.2018
Store Manager
Blockbuster Video
05.2007 - 12.2013
Store Director (General Manager)
Hollywood Video
01.2001 - 03.2007
Business Administration -
Southern New Hampshire University
High School Diploma -
La Puente High School