Hi, I’m
Heather Kroll
Overview
29
years of professional experience
Work History
CAVE Enterprises. Burger KingRacine, WI
General Manager
01.2021 - Current
Job overview
- I do inventory, truck orders, schedules
- Manage crew, Always try and have my store inspection ready..
Popeyes® Louisana KitchenSomers, WI
General Manager
08.2023 - 07.2024
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Wendy'sKenosha, WI
ASSISTANT GENERAL MANAGER
10.2017 - 09.2018
Job overview
- Completed inventory purchases and oversaw restocking
- Motivated, trained and disciplined employees to maximize performance
- Handled cash in an accurate manner and prepared deposits
- Developed and rolled out new policies
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Food service and prep
MKE1 Amazon Fulfillment CenterKenosha, WI
FULFILLMENT ASSOCIATE
11.2016 - 02.2018
Job overview
- Received new orders and located correct merchandise
- Followed procedures at all times for personal and team safety
- Prepared envelopes, packages, containers and pallets with correct merchandise counts.
McDonald'sSalem, WI
SHIFT MANAGER
12.2013 - 07.2017
Job overview
- Trained and mentored new employees to maximize team performance
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Kept employees operating productively and working on task to meet business and customer needs
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Processed cash and credit payments rapidly and accurately
- Verified that all customers received receipts for their purchases
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Worked with the management team to implement the proper division of responsibilities.
Burger KingPaddock Lake, WI
Crew Member
07.2013 - 11.2013
Job overview
- Took orders front counter and drive thru
Wendy'sMattoon, IL
General Manager
06.1995 - 10.2009
Job overview
- Motivated, trained and disciplined employees to maximize performance
- Handled cash in an accurate manner and prepared deposits
- Completed inventory purchases and oversaw restocking
- Managed crew schedule with an eye for coverage needs and individual strengths
- Worked directly with management to achieve desired goals
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Incorporated suggested changes to layouts and promotions to drive sales
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Food service and prep
Education
Devry university
Bachelor's from Business in accounting
2009
Lake Land College
Associate from Biology in Biology
Skills
- Scheduling
- Customer service
- Coaching
- Mentoring
- Multi-tasker
- Restaurant Management
- Profit & Loss
- Conflict Management
- Payroll
- Assessments
- General Manager (Hospitality) — Familiar
- December 2020
- Solving group scheduling problems and reading and interpreting P&L statements
- Full results: Familiar
- Management & Leadership Skills: Impact & Influence — Familiar
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Skills
- Scheduling, Customer service, Coaching, Mentoring, Multi-tasker
- SKILLS
- Team leadership expertise
- Deadline-oriented
- Organized
- Goal attainment
- Timeline management
- Verbal and written communication
- Employee scheduling
- Conflict resolution
- Efficient multi-tasker
- Customer service-oriented
- Effective leader
- Coaching and mentoring
Additional Information
- Authorized to work in the US for any employer
Timeline
General Manager
Popeyes® Louisana Kitchen
08.2023 - 07.2024
General Manager
CAVE Enterprises. Burger King
01.2021 - Current
ASSISTANT GENERAL MANAGER
Wendy's
10.2017 - 09.2018
FULFILLMENT ASSOCIATE
MKE1 Amazon Fulfillment Center
11.2016 - 02.2018
SHIFT MANAGER
McDonald's
12.2013 - 07.2017
Crew Member
Burger King
07.2013 - 11.2013
General Manager
Wendy's
06.1995 - 10.2009
Devry university
Bachelor's from Business in accounting
Lake Land College
Associate from Biology in Biology