Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
CustomerServiceRepresentative

Christy Bennett

Jacksonville,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Staffing Agency
01.2023 - Current
  • Worked on with the State of Florida (FEMA assignment, ERAP program, Baptist healthcare, and Safelite Glass.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service (PT)

Jacksonville Transportation Authority
05.2022 - 11.2022
  • Handling customer inquiries for transportation needs
  • Working case management reports
  • Receives, enters, researches, responds to, and tracks high volume, inbound written and telephone citizen inquiries and complaints relating to JTA/JTM services.
  • Provides bus route information and other services to the public.
  • Interviews citizens either by phone or in person to determine details of the inquiry or problem

Medical Registrar PRN

HCA Healthcare
11.2019 - 03.2020
  • Patient scheduling, insurance verification, upkeep of orders and referrals, collecting co-pays and balances.
  • Streamlined clinic operations by implementing effective scheduling and appointment systems.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Customer Service Representative

State Farm Insurance
02.2016 - 02.2019
  • High volume call center handled customer interactions, inquiries, payments, and policy management.
  • Collate source data,into various software applications.
  • Supplying policy and contract information, collecting monthly payments and deferments, processing claims,arranging towing services.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.

Medical Registrar

All Medical Personnel
06.2014 - 09.2015
  • Using patient healthcare portal. Schedule,patients, console operator, collecting patient insurance/verifications, experienced in EMR, Athena, Clinical Works, Cerner, etc.
  • Improved patient care by efficiently managing medical records and maintaining accurate documentation.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Daily contact with physicians, medical establishments, and patients.

Central Scheduling

Baptist Hospital
07.2013 - 02.2014
  • Enhanced communication between departments, streamlining the scheduling process and reducing errors.
  • Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
  • Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
  • Monitored appointment no-shows, implementing strategies to reduce their occurrence and minimize service disruptions.

Education

Surgical Technology - Medical

North Florida Institute
Orange Park, FL
10.2005

Diploma -

Clay High School
Green Cove Springs, FL
01.1993

Skills

  • Paperwork Processing
  • Scheduling
  • Data Collection
  • Complaint resolution
  • Call Management
  • Appointment Scheduling
  • Consultative Sales
  • Data Entry
  • Information Security
  • Customer RMA management

Affiliations

  • American Notary Commision

Certification

  • Certified Surgical Technologist, 2006

Timeline

Customer Service Representative

Staffing Agency
01.2023 - Current

Customer Service (PT)

Jacksonville Transportation Authority
05.2022 - 11.2022

Medical Registrar PRN

HCA Healthcare
11.2019 - 03.2020

Customer Service Representative

State Farm Insurance
02.2016 - 02.2019

Medical Registrar

All Medical Personnel
06.2014 - 09.2015

Central Scheduling

Baptist Hospital
07.2013 - 02.2014

Surgical Technology - Medical

North Florida Institute

Diploma -

Clay High School

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Christy Bennett