Christy B. Martin
Houston,TX
Summary
Proven track record in enhancing customer satisfaction, demonstrated during my tenure at Cato Fashions, where I excelled in complaint resolution and money handling. Skilled in active listening and proficient in order processing, I consistently improve service delivery, achieving a significant reduction in customer complaints.
Overview
47
47
years of professional experience
Work History
Customer Service Representative
Cato Fashions
Houston, Texas
05.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Team Member
Walmart
Houston, TX
04.2022 - Current
- Assisted customers with product selection and ordering process.
Driver
Mv Transporation
Grand Rapids, MI
04.2018 - 08.2019
- Maintained transportation safety to various sites.
Team Member
Meijers
Grandville, MI
03.2017 - 06.2019
- Assisted customers with product selection and ordering process.
Sales
Cato
Wyoming, Mi
09.2015 - 06.2017
- Provided great customer service and problem-solving.
- Processed financial transactions on a daily basis.
Assistant Buyer
Synovos
Ada, MI
09.2015 - 06.2017
- Completed orders accurately and efficiently.
- Managed and processed invoices.
Office Lead
HJ Heinz
Holland, Mi
06.1989 - 06.2015
- Operated phone systems and computer software proficiently.
Bookkeeping Clerk
FMB Lumberman's Bank
Muskegon, Mi
07.1977 - 06.1990
- Maintained high levels of customer care.
- Maintained and reconciled general ledger accounts.
Education
High School Diploma -
Muskegon High
Muskegon, MiBusiness
Muskegon Community College
Muskegon, MiSkills
- Complaint resolution
- Scheduling
- Account updating
- Call escalation
- Calm demeanor
- Active listening
- Money handling
- Order processing
Secondaryaddress
Holland, Mi, 49422
Timeline
Customer Service Representative
Cato Fashions
05.2022 - Current
Team Member
Walmart
04.2022 - Current
Driver
Mv Transporation
04.2018 - 08.2019
Team Member
Meijers
03.2017 - 06.2019
Sales
Cato
09.2015 - 06.2017
Assistant Buyer
Synovos
09.2015 - 06.2017
Office Lead
HJ Heinz
06.1989 - 06.2015
Bookkeeping Clerk
FMB Lumberman's Bank
07.1977 - 06.1990
High School Diploma -
Muskegon High
Business
Muskegon Community College
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