Christy Bordeaux
Cottage Grove,OR
Summary
Dynamic Regional Operations Manager with a proven track record of enhancing performance and elevating customer satisfaction through strategic leadership and operational excellence. Expertise in conducting comprehensive operational reviews, budgeting, succession planning, and performance management, supported by over twenty years of experience in healthcare administration. Results-oriented Clinic Manager dedicated to fostering teamwork among medical personnel and staff, while creating efficient workflows that inspire high-quality patient care. Committed to building strong relationships and implementing effective recruitment strategies, while maintaining active CMA Certification to ensure the highest standards of professionalism and patient satisfaction.
Overview
24
24
years of professional experience
Work History
Senior Clinic Manager
Oregon Medical Group
Eugene, OR
09.2022 - Current
- Elevated clinic efficiency through strategies that boost patient flow and shorten wait times.
- Facilitated staff training initiatives elevating team performance and service delivery.
- Cultivated strategic relationships with local healthcare providers to increase service offerings.
- Administered budget management, ensuring effective financial efficiency and strategic resource allocation.
Regional Operations Manager
Nova Health
Eugene, OR
01.2018 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Medical Assistant Supervisor
Willamette Valley Cancer Institute And Research Center
Eugene, OR
01.2016 - 01.2018
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 20% system-wide.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Medical Assistant Supervisor
PeaceHealth
Eugene, OR
04.2002 - 01.2016
- Implemented care and efficiency improvements to support and enhance office operations.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
High School Diploma -
Cottage Grove High
Cottage Grove, OR06-1992
No Degree - Medical Assisting
Lane Community College
Eugene, ORSkills
- Excellent interpersonal skills
- Ability to supervise
- Delegation
- Relationship building
- Staff training/development
- Business operations
- Operational improvement
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical multisite management
Timeline
Senior Clinic Manager
Oregon Medical Group
09.2022 - Current
Regional Operations Manager
Nova Health
01.2018 - Current
Medical Assistant Supervisor
Willamette Valley Cancer Institute And Research Center
01.2016 - 01.2018
Medical Assistant Supervisor
PeaceHealth
04.2002 - 01.2016
High School Diploma -
Cottage Grove High
No Degree - Medical Assisting
Lane Community College