Kelly Jenkins
ROCKY MOUNT,NC
Summary
Accomplished, Outgoing Senior Clinic Manager at Cora Physical Therapy with 32 years of experience, adept in clinical management and administrative leadership. Excelled in enhancing operational efficiency and patient care quality, achieving significant clinic growth. Skilled in developing high-performing teams and fostering strong patient relationships. Proven expertise in employee training and performance metrics analysis through Power BI.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Clinic Manager
Cora Physical Therapy
07.2007 - Current
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
Owner/Founder of Progressive Rehab, Inc
Progressive Rehab, Inc
12.1999 - 07.2007
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Development of my business plan and created Progressive Rehab, Inc.
04.1999 - 12.1999
Staff Physical Therapist
Matthews Rehabilitation Services
10.1997 - 04.1999
- Collaborated with multidisciplinary healthcare team members to provide coordinated care for optimal patient outcomes.
- Enhanced patient recovery by implementing evidence-based therapeutic interventions and individualized treatment plans.
- Educated patients on injury prevention strategies and proper body mechanics to decrease the risk of reinjury.
- Increased patient satisfaction by providing empathetic care and addressing individual concerns during treatment sessions.
Physical Therapist
ProActive Therapy
02.1996 - 10.1997
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
Physical Therapist
Nash General Hospital
07.1992 - 01.1996
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Supported patients' progress and physical health by prescribing and demonstrating at-home exercises.
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
- Administered sports injury rehabilitation, facilitating return to pre-injury levels of activity.
Education
Transitional Doctorate - Physical Therapy
Northeastern University
Boston, MA06.2019
Sports Medicine Fellowship - Sports Medicine
Health South Corporation
Scottsdale, AZ03.1993
Bachelor of Science - Physical Therapy
Northeastern University
Boston, MA06.1992
Skills
- Administrative Leadership
- HIPAA Compliance
- Clinical management
- Employee Training
- Corporate Compliance
- Employee Performance Evaluations
- Performance Metrics through Power Bi
Certification
ASTYM Certification
Trigger Point Dry Needling Certification
CPR Certification
Timeline
Senior Clinic Manager
Cora Physical Therapy
07.2007 - Current
Owner/Founder of Progressive Rehab, Inc
Progressive Rehab, Inc
12.1999 - 07.2007
Development of my business plan and created Progressive Rehab, Inc.
04.1999 - 12.1999
Staff Physical Therapist
Matthews Rehabilitation Services
10.1997 - 04.1999
Physical Therapist
ProActive Therapy
02.1996 - 10.1997
Physical Therapist
Nash General Hospital
07.1992 - 01.1996
Transitional Doctorate - Physical Therapy
Northeastern University
Sports Medicine Fellowship - Sports Medicine
Health South Corporation
Bachelor of Science - Physical Therapy
Northeastern University
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