Summary
Overview
Work History
Education
Skills
Timeline
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Christy Burroughs

West Blocton,AL

Summary

Professional Pet stylist, with salon manager experience for five years at PetSmart, excelling in client service excellence and employee development. Proven track record in enhancing salon visibility and customer loyalty through strategic engagement. Skilled in animal handling and creative styling, fostering a positive environment that promotes teamwork and high-quality service. Committed to maintaining safety and cleanliness standards and the highest quality grooms.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

PetSmart
05.2025 - Current
  • Assisted in managing daily store operations, ensuring smooth workflow and optimal customer service.
  • Trained new staff on company policies, sales techniques, and customer engagement strategies.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Developed promotional displays to enhance product visibility and drive sales initiatives.
  • Addressed customer inquiries and resolved complaints to ensure positive shopping experiences.
  • Collaborated with management on staff scheduling and performance evaluations for team efficiency.
  • Implemented best practices for maintaining cleanliness and organization throughout the store environment.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Salon Manager

PetSmart
07.2022 - 05.2025
  • Oversaw daily salon operations, ensuring high-quality grooming services and customer satisfaction.
  • Managed team schedules, optimizing staffing levels to meet customer demands efficiently.
  • Trained and mentored grooming staff, enhancing skillsets and fostering a collaborative environment.
  • Implemented inventory control measures, reducing waste and ensuring availability of products.
  • Developed promotional strategies to increase salon visibility and attract new clients.
  • Analyzed customer feedback to identify improvement areas, enhancing service offerings consistently.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Maintained general appointment calendar and set shift schedules.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.

Professional Pet Stylist

PetSmart
09.2020 - 05.2025
  • Assisted in grooming procedures for various breeds, ensuring comfort and safety during sessions.
  • Learned and applied pet styling techniques under supervision to enhance aesthetic appeal of pets.
  • Maintained cleanliness and organization of grooming tools and work area to promote efficiency.
  • Collaborated with team members to provide exceptional customer service and care for pets.
  • Observed and followed all safety protocols while handling pets during grooming processes.
  • Developed understanding of different coat types and appropriate styling techniques through hands-on experience.
  • Engaged with pet owners to understand specific grooming preferences and requirements.
  • Streamlined appointment scheduling for increased efficiency and improved client experience.
  • Managed difficult or anxious animals with patience, compassion, and appropriate handling techniques to ensure their comfort during the grooming process.
  • Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
  • Educated clients on proper pet care techniques, contributing to healthier animals and happier owners.
  • Handled customer concerns professionally, working towards swift resolution while maintaining a positive rapport with clients.
  • Participated in continuing education courses to stay up-to-date on industry trends and best practices.

Education

High School Diploma -

West Blocton High
West Blocton, AL

Skills

  • Analytical problem-solving
  • Client service excellence
  • Engagement with customers
  • Expertise in animal handling
  • Coat and skin maintenance
  • Empathy and patience
  • Nail trimming and grinding skills
  • Knowledge of canine anatomy
  • Specialty breed insights
  • Safety practices for pets
  • Customer service
  • Employee development
  • Salon safety and security
  • Scheduling
  • Cleanliness and sanitation
  • Creative styling
  • Attention to detail
  • Multitasking
  • Animal care

Timeline

Assistant Store Manager

PetSmart
05.2025 - Current

Salon Manager

PetSmart
07.2022 - 05.2025

Professional Pet Stylist

PetSmart
09.2020 - 05.2025

High School Diploma -

West Blocton High

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Christy Burroughs