Jacqueline Foster
Cincinnati,OH
Summary
Results-driven Retail Manager with expertise in sales performance and team engagement. Proven ability to cultivate a positive workplace culture and enhance employee retention through strategic mentorship and inclusive practices.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Bob's Discount Furniture
Dayton, OH
09.2024 - Current
- Drive sales and measurables performance with active engaging hosting while providing reinforcing and constructive feedback to improve team productivity and engagement.
- Increased employee retention thru team inclusivity, celebrating wins, having meaningful and relevant huddles with the team collectively as well as individually. Ensuring that each employee truly knows and feels they make a difference and are important to the stores and regions success.
- Managed daily workflows to facilitate smooth operations while strictly following organizational policies and procedures.
- Cultivated a workplace culture that emphasizes positivity, inclusivity, and skill development, reflecting core values of honesty, integrity, transparency, community, safety, diversity, accountability, and fun.
Brand Manager for LaMer
Dillards, Inc.
Cincinnati, OH
02.2024 - 09.2024
- Designed and executed comprehensive brand strategies aimed at boosting consumer engagement.
- Collaborated with cross-functional teams to create impactful marketing campaigns and promotional materials.
- Guided junior team members in mastering brand management techniques and marketing strategies to ensure effective campaign execution.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Shop Manager
Smil Direct Club
Cincinnati, OH
10.2022 - 12.2023
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements, enhancing service delivery and customer satisfaction.
- Supervised daily club activities, ensuring adherence to safety protocols and service standards.
- Evaluated employee performance regularly, providing constructive feedback and coaching for continuous improvement opportunities.
Assistant Store Manager
Signet Jewelers
Cincinnati, OH
05.2022 - 01.2023
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached a team of 15 sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Manager, Sales & CX Service, Furniture Gallery
Macy's
Cincinnati, OH
06.2021 - 05.2022
- Led team of 18 in achieving sales targets through strategic merchandise placement and promotional initiatives.
- Developed training programs enhancing staff product knowledge and customer engagement techniques.
- Oversaw inventory management processes, ensuring accuracy and timely replenishment of stock levels.
- Implemented operational improvements that increased efficiency in store operations and enhanced customer experience.
- Monitored performance metrics to identify areas for improvement and drive continuous operational excellence and store profitability.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Graduate of Diamonds Gemstones
Diamond Council of America
Nashville, TN05-2014
Business Communications
Black Hawk College
Moline, IL05-1993
Graduate Gemologist - Diamonds
Gemological Institute of America
Carlsbad, CA03-2003
Skills
- Store Sales & Operations Management
- Data-driven performance assessment
- Sales forecasting
- Analytical problem-solving
- Strategic thinking and planning
- Recruitment, Hiring and Employee Retention
- Team leadership and mentorship
- Improving financial efficiency
- Supervised 12 - 20 for several employers
Store Manager of the Year - Fred Meyer Jewelers
Manager of the Year - Top performing store in sales and all measurables, including positive Ebita.
Top Sales performing store of 320 in Q4 2019
Took over a Fred Meyer Jewelers Store that was the lowest performing store in the company and improved the culture, retrained and/or replaced staff, utilizing adherence to company brand standards, dedication to excellent customer service and employee retention which resulted in the store becoming the performing store 1.5 years later.
Timeline
Assistant Store Manager
Bob's Discount Furniture
09.2024 - Current
Brand Manager for LaMer
Dillards, Inc.
02.2024 - 09.2024
Shop Manager
Smil Direct Club
10.2022 - 12.2023
Assistant Store Manager
Signet Jewelers
05.2022 - 01.2023
Manager, Sales & CX Service, Furniture Gallery
Macy's
06.2021 - 05.2022
Graduate of Diamonds Gemstones
Diamond Council of America
Business Communications
Black Hawk College
Graduate Gemologist - Diamonds
Gemological Institute of America