Christy Chavez
Ogden,UT
Summary
Dedicated Tax professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
36
36
years of professional experience
Work History
Management and Program Analyst
Internal Revenue Service - Treasury Department
05.2019 - 03.2021
- Validated results and performed quality assurance to assess accuracy of data.
- Analyzed program data to provide input for key decision making and strategic planning.
- Helped solve diverse program problems with in-depth analysis.
- Reviewed program implementation plans to assess risk and feasibility.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Gathered, documented and modeled data to assess business trends.
Leadership / Management
Internal Revenue Service - Treasury Department
02.2002 - 05.2019
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Planned and implemented team projects to accomplish objectives.
- Aligned team actions with company policies and industry standards.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Managed and mentored team of 1,000 employees throughout my leadership career.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Tax Examiner
Internal Revenue Service - Treasury Department
01.1985 - 05.2002
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Recommended financial solutions in relation to tax implications.
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Investigated and pursued delinquent accounts.
- Communicated with taxpayers in writing and by telephone.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Researched tax issues and stayed current on all federal and state tax laws.
Education
Certified Professional Addiction Recovery Coach
Salt Lake Community College
Salt Lake City, UT02.2022
High School Diploma -
Ben Lomond High School
Ogden, UT06.1983
Skills
- Confidential Records Management
- Managing Program Activities
- Paperwork Drafting
- Program Operations
- Analytical Support
- Government Missions
- Program Administration and Evaluation
- Staff Meetings
Timeline
Management and Program Analyst
Internal Revenue Service - Treasury Department
05.2019 - 03.2021
Leadership / Management
Internal Revenue Service - Treasury Department
02.2002 - 05.2019
Tax Examiner
Internal Revenue Service - Treasury Department
01.1985 - 05.2002
Certified Professional Addiction Recovery Coach
Salt Lake Community College
High School Diploma -
Ben Lomond High School
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