CHRISTY CHRISTENSEN
Nibley,UT
Summary
Organized and proactive Customer Service Specialist who thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Processor
Academy Mortgage
07.2020 - 08.2022
Implemented processes that improved loan processing efficiency, and reduced approval waiting times by 40%.
- Established and maintained business relationships with collaborative agencies.
- Entered data and applicable fees associated with loans.
- Gathered and analyzed Property Records and Taxes, Title, Borrower, and Real Estate documents, for accuracy and completion.
- Met standards of accuracy, quality, timeliness, and completeness of loan packages.
Certified Medical Coder
Ogden Clinic
06.2008 - 06.2020
Resided as Coding Chapter President of, Ogden, UT
- Provided education to clinical staff to ensure proper documentation for services rendered.
- Reviewed and audited outpatient records.
- Verified signatures and checked for accuracy and completion.
- Assigned diagnosis and procedure codes.
- Guarded against fraud and abuse, and upheld HIPAA regulations & coding guidelines.
Education
Certified Professional Coder - Medical Coding
PMCC
Murray, UT2004
High School Diploma -
Fremont High School
Plain City, UT1997
Skills
- Customer Service
- Customer Education
- Client Relationship Building
- Goal-Oriented
- Teamwork and Collaboration
- Problem-solving abilities
- Continuous Improvement
- Organizational Skills
- Analytical Skills
- Attention to Detail
- Payment Processing
Timeline
Mortgage Loan Processor
Academy Mortgage
07.2020 - 08.2022
Certified Medical Coder
Ogden Clinic
06.2008 - 06.2020
Certified Professional Coder - Medical Coding
PMCC
High School Diploma -
Fremont High School
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