CHRISTY CHRISTENSEN
Academy Mortgage
Nibley,UT
14
years of professional experience
Organized and proactive Customer Service Specialist who thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Work History
Mortgage Loan Processor
2 Years 1 MonthImplemented processes that improved loan processing efficiency, and reduced approval waiting times by 40%.
- Established and maintained business relationships with collaborative agencies.
- Entered data and applicable fees associated with loans.
- Gathered and analyzed Property Records and Taxes, Title, Borrower, and Real Estate documents, for accuracy and completion.
- Met standards of accuracy, quality, timeliness, and completeness of loan packages.
Certified Medical Coder
12 YearsResided as Coding Chapter President of, Ogden, UT
- Provided education to clinical staff to ensure proper documentation for services rendered.
- Reviewed and audited outpatient records.
- Verified signatures and checked for accuracy and completion.
- Assigned diagnosis and procedure codes.
- Guarded against fraud and abuse, and upheld HIPAA regulations & coding guidelines.
Education
Certified Professional Coder - Medical Coding
High School Diploma
Skills
Customer Service
Customer Education
Client Relationship Building
Goal-Oriented
Teamwork and Collaboration
Problem-solving abilities
Continuous Improvement
Organizational Skills
Analytical Skills
Attention to Detail
Payment Processing
Timeline
Mortgage Loan Processor
Academy Mortgage
07.2020 - 08.2022Read More
Certified Medical Coder
Ogden Clinic
06.2008 - 06.2020Read More
PMCC
Certified Professional Coder from Medical Coding
Read More
Fremont High School
High School Diploma
Read More