Christy Cole
Dallas,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager
Pie Tap Pizza + Bar
01.2022 - 12.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Lead Server / Key Holder
North Italia
06.2017 - 12.2021
- Managed high volume dining periods with effective time management and strong multitasking
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained full access to all manager functions on POS to assist staff.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Education
Associate Of Applied Science - Business Administration
North Lake College
Skills
- Time Management
- Complex Problem-Solving
- Profitability Optimization
- Business operations expertise
- Employee Supervision
- Relationship Building
- Payroll Administration
- Expense Tracking
- Labor and Overhead Cost Estimation
- Extensive Wine Knowledge
Timeline
Manager
Pie Tap Pizza + Bar
01.2022 - 12.2023
Lead Server / Key Holder
North Italia
06.2017 - 12.2021
Associate Of Applied Science - Business Administration
North Lake College
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