Christy Collins
Jackhorn,KY
Summary
Reliable and efficient Patient Accounts Representative skilled in managing billing inquiries and facilitating timely resolutions. Committed to ensuring compliance with healthcare regulations while enhancing patient experiences.
Detail-oriented Patient Accounts Representative with expertise in HIPAA compliance, insurance verification, and effective communication. Proven ability to resolve billing disputes and enhance patient satisfaction.
Motivated Patient Account Representative offering 20 years of healthcare and customer service experience. Highly effective time management, conflict resolution, and communication skills.
Also have experience in several EMR systems (E Clinicals, Medipac, Epic, and Paragon.
Overview
23
23
years of professional experience
Work History
Patient Accounts Representative
Credit Management Company
06.2024 - Current
- Processed patient account inquiries efficiently using electronic health record systems.
- Facilitated timely resolution of billing disputes through effective communication with patients and healthcare providers.
- Verified insurance coverage and benefits to ensure accurate billing practices.
- Collaborated with team members to improve customer service strategies, enhancing patient satisfaction.
- Managed payment plans for patients while maintaining compliance with company policies and regulations.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Front Office Manager
Mountian Heart Center
10.2010 - 06.2024
- Oversaw front office operations, ensuring efficiency and exceptional patient service delivery.
- Implemented scheduling systems to optimize appointment management and reduce patient wait times.
- Trained and mentored front office staff to enhance productivity and customer interaction skills.
- Developed standard operating procedures to streamline administrative processes and improve workflow efficiency.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Did all prior authorizations in a timely manor
- Scheduled all Heart catheterizations, radiology, and testing at our facility and others
Billing Clerk
Jenkins Community Hospital
08.2003 - 08.2009
- Processed billing statements accurately, ensuring compliance with hospital policies and regulations.
- Reconciled patient accounts, identifying discrepancies and resolving issues promptly.
- Collaborated with medical staff to gather information for accurate billing submissions.
- Managed insurance verification processes, improving claim approval rates significantly.
- Data Processing
- Medical Records clerk
Education
Fleming Neon High School
Neon, KY05-1995
Skills
- HIPAA compliance
- Insurance verification
- Insurance billing
- Medical billing
- Data entry proficiency
- Medical terminology knowledge
- Payment processing
- Hospital operations
- Collections experience
- Patient care
- HIPAA
- Multitasking Abilities
- Problem-solving abilities
- Excellent communication
- Reliability
Timeline
Patient Accounts Representative
Credit Management Company
06.2024 - Current
Front Office Manager
Mountian Heart Center
10.2010 - 06.2024
Billing Clerk
Jenkins Community Hospital
08.2003 - 08.2009
Fleming Neon High School