ELIZABETH WYATT
St. Louis,MO
Summary
Dynamic professional with over 20 years of customer service experience, including 15 years in supervisory and managerial roles. Expertise includes healthcare billing, insurance verification, and reporting, complemented by a proven track record of effective communication and exceptional organizational skills. Recognized as a creative thinker and adept problem solver, consistently delivering innovative solutions to complex challenges. Demonstrates exemplary multitasking abilities and a quick learning aptitude, ensuring adaptability in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Patient Accounts Representative
Fresenius Medical Care
04.2022 - Current
- Achieved efficient insurance verification and authorization submissions for dialysis patients, enhancing financial clearance communication with clinics. Drove daily interactions with health plans to optimize patient benefit inquiries and information accuracy. Improved verification processes by addressing over 1000 errors daily through targeted error reporting. Developed and implemented training materials that elevated team proficiency in managing error reports.
Business Office Manager
Sparlin Mental Health
01.2019 - 01.2021
- Advanced to office manager in 2019. Oversaw completion of all responsibilities from previous role while integrating additional duties. Directed insurance and client accounting processes on Valant EHR. Facilitated banking operations, filing, and management of insurance claims. Supervised equipment and facilities management. Liaised with IT company, clients, contractors, clinicians, and insurance providers as necessary. Led initiative to digitize office files during COVID, encompassing client forms, business documents, and vendor communications. Participated in operations and management team responsible for program and project oversight. Position ended due to company closure.
Business Office Associate
Sparlin Mental Health
01.2016 - 01.2019
- Oversaw administrative functions supporting business office director, enhancing efficiency in in-home crisis and outpatient programs. Developed and maintained charts, coordinated communication with contractors, and managed client insurance reconciliation and accounts. Acted as primary contact for clients in role of intake coordinator and wait-list manager. Provided essential administrative and secretarial support to executive leadership. Successfully recruited and managed an employee to bolster program support from 2018 to 2021. Role concluded following promotion.
Coordinator, Childcare Program
Affton School District
01.2006 - 01.2016
- Directed before and after school care program, achieving enrollment of over 100 students. Oversaw a team of 10 staff members, ensuring effective program delivery. Led administrative and curriculum development efforts for the program. Established and managed 'Camp Cougar' summer program at Affton School District, positively impacting 128 children and their families each year. Position ended due to funding changes and program closure.
Education
CPC-A - Medical Billing and Coding
Lindenwood University Online
01.2022
MA - English
Washington University
01.2000
BA - English
Lindenwood University
01.1999
Skills
- Insurance verification
- Verbal and written communication
- Team collaboration
- Organizational skills
- Attention to detail
- Medical billing
- Multitasking Abilities
- HIPAA compliance
- Reporting efficiency and accuracy
- Data verification expertise
Timeline
Patient Accounts Representative
Fresenius Medical Care
04.2022 - Current
Business Office Manager
Sparlin Mental Health
01.2019 - 01.2021
Business Office Associate
Sparlin Mental Health
01.2016 - 01.2019
Coordinator, Childcare Program
Affton School District
01.2006 - 01.2016
MA - English
Washington University
BA - English
Lindenwood University
CPC-A - Medical Billing and Coding
Lindenwood University Online