Nadine Gevas
Riverdale,GA
Summary
Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Patient Accounts Representative
Talbott Recovery Campus
Atlanta, Georgia
06.2015 - 09.2024
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Performed monthly reconciliations of patient accounts to ensure accuracy of financial data.
- Maintained detailed notes on all patient interactions for future reference purposes.
Patient Account Representative
Southern Regional Medical Center
Riverdale, Georgia
10.2014 - 03.2015
- Provided customer service to patients regarding billing inquiries and account information.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Handled patient adjustments and refunds.
- Handled insurance claims adjustments and refunds to insurance.
- Verified , added and updated patient insurance.
- Reviewed EOBs statements submitted by insurance companies for accuracy against provider's charges.
Patient Account Representative II
Concentra
Atlanta, Georgia
01.2012 - 10.2014
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Maintained detailed notes on all patient interactions for future reference purposes.
Patient Account Representative
Southern Regional Medical Center
Riverdale, Georgia
11.1999 - 06.2011
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
Education
BBA - Business Administration
Bernard M. Baruch College
New York01-1981
Skills
- File coordination
- Insurance Verification
- HIPAA understanding
- Payment Processing
- Medical Terminology
- Administrative Support
- Insurance collaboration
- Follow-up skills
- Verbal and written communication
- Medical terminology knowledge
- Collections experience
- Report Generation
Timeline
Patient Accounts Representative
Talbott Recovery Campus
06.2015 - 09.2024
Patient Account Representative
Southern Regional Medical Center
10.2014 - 03.2015
Patient Account Representative II
Concentra
01.2012 - 10.2014
Patient Account Representative
Southern Regional Medical Center
11.1999 - 06.2011
BBA - Business Administration
Bernard M. Baruch College
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