Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Kayla Luedeke

Wapakoneta

Summary

Dynamic Patient Accounts Representative with a proven track record at Joint Township District Memorial Hospital, excelling in insurance verification and billing processes. Adept at fostering collaboration and enhancing patient satisfaction through exceptional communication and empathy. Committed to compliance and efficiency, streamlining operations to minimize claim denials and improve financial outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Accounts Representative

Joint Township District Memorial Hospital
01.2025 - Current
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Streamlined billing processes for increased efficiency in managing patient accounts.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Electronically submitted bills according to compliance guidelines.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.

Secretary

Country Truck Sales Inc
11.2021 - 12.2024
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

General Manager

Buffalo Wild Wings
01.2018 - 11.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Skills

  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Medical billing
  • Medical Billing Understanding
  • Follow-up skills
  • Data entry proficiency
  • Medical terminology knowledge
  • Verbal and written communication

Certification

Ohio Notary

Timeline

Patient Accounts Representative

Joint Township District Memorial Hospital
01.2025 - Current

Secretary

Country Truck Sales Inc
11.2021 - 12.2024

General Manager

Buffalo Wild Wings
01.2018 - 11.2021

Similar Profiles

CREATE PROFILE
Kayla Luedeke