Marcia Suda
Pipestone,MN
Summary
Detailed-orientated Patient Account Representative offering 19 years of healthcare billing and customer service experience. Highly effective time management, conflict resolution and communication skills. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Accounts Representative
Pipestone County Medical Center
Pipestone, MN
12.2022 - Current
- Posted payments and processed refunds to both self-pay and insurance accounts.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Certified Pharmacy Technician
Avera Home Infusion Pharmacy
Sioux Falls, SD
01.2022 - 12.2022
- Maintained a safe work environment by adhering to strict sterile compounding procedures and following infection control protocols.
Certified IV Pharmacy Technician
Avera Marshall Regional Medical Center
Marshall, MN
01.2017 - 12.2021
- Prepared intravenous solutions, admixtures, biosimilar, and other solutions using aseptic techniques
- Assisted in preparation, distribution, and storage of hospital pharmaceuticals
- Maintained proper drug storage procedures, registries, and record for controlled drugs
- Performed diversified functions with minimal oversight, including inventory management and patient billing questions using Meditech Expanse.
Night Manager
DQ
Pipestone, MN
01.2014 - 01.2019
- Conducted nightly inventory management procedures to track sales and stock levels
- Guided and motivated night team members by establishing and communicating responsibilities for each team member
- Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies
- Trained and supervised new employees.
Chiropractic Assistant
Flandreau Chiropractic Clinic, PC
01.1995 - 01.2015
- Created various office forms and reports to further utilize newly implemented practice management software
- Contacted insurance carriers to determine patients’ coverage and benefits
- Responsible for timely and accurate filing of Medicaid, Medicare, and crossover claims, and posting insurance payments to patient accounts
- Obtained client medical history, including medication information, symptoms, and allergies
- Creation and implementation of HIPAA privacy policies.
Education
Associate of Applied Science - Accounting
Southwestern Technical College
Pipestone, MNAssociate of Science - Health Information Technology
Minnesota West Community & Technical College
Associate of Science - Health Information Technology
Minnesota West Community College
Pipestone, MNSkills
- Strong interpersonal & communication skills
- MS Office Suite
- WPM: 90
- Ability to work collaboratively as part of a
- HIPAA understanding
- Leadership
- Meticulous attention to detail
- Excellent Organizational skills
- Verbal and written communication
- HIPAA Compliance
- Insurance Verification
- Insurance Billing
- Medical Billing
Certification
- CSPT—Certified Compounded Sterile apreparation Technician—PTCB
- CPhT—ADV—Advanced Certified Pharmacy Technician—PTCB
- RHIT—Registered health informaiton technician—AHIMA
Timeline
Patient Accounts Representative
Pipestone County Medical Center
12.2022 - Current
Certified Pharmacy Technician
Avera Home Infusion Pharmacy
01.2022 - 12.2022
Certified IV Pharmacy Technician
Avera Marshall Regional Medical Center
01.2017 - 12.2021
Night Manager
DQ
01.2014 - 01.2019
Chiropractic Assistant
Flandreau Chiropractic Clinic, PC
01.1995 - 01.2015
Associate of Applied Science - Accounting
Southwestern Technical College
Associate of Science - Health Information Technology
Minnesota West Community & Technical College
Associate of Science - Health Information Technology
Minnesota West Community College