Christy Cruz
Amarillo
Summary
I am a Certified Pharmacy Technician, with a current Texas State Board of Pharmacy registration. I have over 20 years of experience in a variety of pharmacy settings. I have extensive practical knowledge of retail pharmacy operations, customer service, data entry and pharmacy benefits.
Overview
20
20
years of professional experience
Work History
Pharmacy Technician
ADC Pharmacy
Amarillo, TX
10.2023 - 08.2026
- Processed prescriptions accurately using pharmacy management software to enhance workflow efficiency
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Prior Authorization Specialist
CVS Health
08.2022 - 08.2023
- Ensured all aspects of the prior authorization were present by collecting necessary documentation and contacting providers for additional information as needed. Made preliminary decisions once all necessary information was received. Forwarded calls to the clinical pharmacist as needed. As this was a fully remote position, I also read and answered emails and instant messages throughout the day.
- Facilitated prior authorization requests by evaluating clinical information and insurance guidelines.
- Collaborated with healthcare providers to ensure timely submission of documentation for patient medications.
- Reviewed and assessed appeals for denied authorizations, providing thorough analysis for resolutions.
Member Advocate
MXP -Maxor Pharmacy
Amarillo, TX
01.2021 - 07.2022
- Established and maintained relationships with members on behalf of the company by taking personal responsibility for each member-related contact and meeting all member and client requirements. Handled interactions with tact, sensitivity, and professionalism to foster positive member experiences. I also followed all policies regarding documentation and privacy. This was a remote call center position that required excellent customer service and communication skills. Maintained a quiet, secure workspace to fulfill job requirements. I maintained my professionalism during live online calls and meetings. I also participated in teams that worked to enhance employee engagement, and community service projects.
Managed Care Coordinator
Maxor National Pharmacy Services Company
Amarillo, TX
10.2020 - 01.2021
- Communicated essential patient insurance and payor information to pharmacy staff for efficient dispensing. Gathered required medical documentation requested by third-party insurance. Supported pharmacy team in resolving prescription card rejections and submitting for prior authorization or cost overrides. Processed insurance verification forms and other necessary documents. Displayed understanding of and adherence to policies, procedures, confidentiality standards, and ethical behavior codes. Completed various assigned tasks as needed.
Pharmacy Technician
Wal-Mart Pharmacy
Amarillo, TX
03.2015 - 10.2020
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
CVS Pharmacy
Lubbock, TX
02.2007 - 03.2015
- Swiftly & correctly calculate dosages, dispense medications, prepare labels and prescriptions for approval by pharmacists. Use the pharmacy's proprietary computer system to access prescription information including patient and prescriber data, drug selection, and insurance billing. Completed transactions and assisted customers with inquiries about vitamins, skin care, and over-the-counter medications. Managed daily inventory, coordinated outside vendor orders, and maintained weekly warehouse orders. Coordinated pharmacy technicians, interns, and pharmacy service associates based on scheduled hours and pharmacy needs. Third-party adjudication & problem resolution. Maintaining clean & organized waiting bin area, shelves, and counter tops. Preparing deliveries & mailings of medications for patients who requested such services. Scheduled refills, enrolled patients in various programs, and addressed issues related to insurance questions and out-of-stock medications.
Administrative Professional, Scale Operator, Grain Grader
DeBrue Grain, Inc.
Dimmitt, TX
06.1998 - 12.2006
- June 1998 - December 2006 Reconciling the Daily & Monthly Inventory Record of grain & feed ingredient activity for the Dimmitt & Plainview locations. Interviewing applicants for openings, completing paperwork upon hiring & processing payroll for employees in the Dimmitt & Plainview locations. Managing customer grain accounts - including invoicing, production reports, contract applications & settlements. Handling Accounts Payable & Accounts Receivable in the Dimmitt location.
Education
Pharmacy Technician Program -
Academy of Professional Careers
Amarillo, TX12-2006
Natrona County High School Casper
Casper, WY05-1994
Skills
- Multi-line phone operation
- Confidentiality and HIPAA
- Problem-solving skills
- Team collaboration
- Medication labeling, packaging & dispensing
- Labeling accuracy
- Insurance verification
- Pharmacy software proficiency
- Pharmaceutical calculations
- Manual and automated medication dispensing
- Insurance billing
Certification
Certified Pharmacy Technician, March 2019, Registered Pharmacy Technician, August 2019
Timeline
Pharmacy Technician
ADC Pharmacy
10.2023 - 08.2026
Prior Authorization Specialist
CVS Health
08.2022 - 08.2023
Member Advocate
MXP -Maxor Pharmacy
01.2021 - 07.2022
Managed Care Coordinator
Maxor National Pharmacy Services Company
10.2020 - 01.2021
Pharmacy Technician
Wal-Mart Pharmacy
03.2015 - 10.2020
Pharmacy Technician
CVS Pharmacy
02.2007 - 03.2015
Administrative Professional, Scale Operator, Grain Grader
DeBrue Grain, Inc.
06.1998 - 12.2006
Pharmacy Technician Program -
Academy of Professional Careers
Natrona County High School Casper
Certifications & Registrations
- HIPPA Certified
- PTCB Certified in March 2007 - Current until August 2027
- Registered with the Texas State Board of Pharmacy through August 2027
- IV Certified