Nicole Marshall
Westminster,CO
Summary
Experienced and enthusiastic technician knowledgeable in all facets of retail and warehouse operations. Skilled in working both individually and collaboratively under pressure, and adapting to new challenges to best enhance workflow productivity and client relations. Organized and dependable, successful at managing multiple priorities with high accuracy and a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Costco Wholesale Corporation
2013.05 - Current
- Processed 300-400 prescriptions daily while slashing customer wait times and exceeding customer satisfaction
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Trained new pharmacy staff members on computer systems and drug management protocols and programs
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory & local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability
- Interfaced directly with pharmacists, doctors, and other health professionals to ensure all prescriptions are compliant with State and Federal dispensing laws
- Worked with computerized and automated systems for dispensing medications, processing invoices, making accounting entries, and editing patient profiles.
Education
Bachelor of Science - Cell & Molecular Biology
Chico State University
Chico, CA05.2020
Associate in Science - Math and Sciences
Folsom Lake College
Folsom, CA05.2018
Associate in Science - Biological Sciences
Folsom Lake College
Folsom, CA05.2018
Associate in Arts - Social and Behavioral Sciences
Folsom Lake College
Folsom, CA12.2013
Skills
Data and records management
Exceptional written and verbal communication skills
Expert proficiency in Microsoft Office/Google Workspace and presentation tools
Confidentiality and HIPAA
Manual and automated medication dispensing
Pharmacy and customer records management
Regulatory compliance
Workflow optimization
FDA Drug Safety Guidelines
Advanced technological aptitude
Document management and digitization
Insurance billing
Problem-solving skills
Project management
Advanced math skills
Warehouse experience
Data analysis expertise
Training experience
Multi-line phone operation
JavaScript
HTML/CSS
R (programming language)
Google Workspace
Microsoft Office
Certification
- PTCB/DORA CPhT Certification
- Google Data Analytics Certification
- NCTSN Psychological First Aid Certification
- UNDSS BSAFE Certification
Timeline
Certified Pharmacy Technician
Costco Wholesale Corporation
2013.05 - Current
Bachelor of Science - Cell & Molecular Biology
Chico State University
Associate in Science - Math and Sciences
Folsom Lake College
Associate in Science - Biological Sciences
Folsom Lake College
Associate in Arts - Social and Behavioral Sciences
Folsom Lake College