Highly skilled and enthusiastic individual with over 28 years of experience in the nursing profession and leadership roles. Area of expertise include leading effective teams, quality improvement, safety and risk focus, emergency department, urgent care, perioperative, and steel industry settings. Excellent reputation for solving problems, continuous improvement initiatives, improving the consumer and family experience, and driving overall operational improvements. Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable operations. Also, experience with successfully overseeing human resources, budgeting, supply management, and patient services by developing and leading productive and efficient teams.
Work History
Director of Emergency Services
2 Years 11 Months
Baylor Scott & White Medical Center - Irving | 10.2023 - Current
Enhanced patient experience scores and nurse domain scores for FY24-FY26
94th percentile for patient experience
Sepsis-1 performance: 93.4 for YTD FY26
Reduced wait times for patients presenting in the Emergency Department by refining triage processes and optimizing patient flow management strategies
Improved Length of Stay: FY23 180 min to 165 min YTD for FY25
Championed the adoption of new technologies within the department to improve efficiency (Pulsara, electronic staffing board)
Manage busy urgent care and hospital outpatient emergency department
Lead registration, radiology, and nursing teams
Improved patient experience scores- 95th percentile for 2021-2023
Decreased blood culture contamination rates- from 8% to 1.2%
Lead multidisciplinary groups to improve core metrics with sepsis, stroke, and cardiac care
Developing strategies to target nursing and patient satisfaction issues as well as improve metric and patient outcomes.
Director of Nursing
3 Years 1 Month
Texas Health Harris Methodist Hospital | 11.2017 - 12.2020
Direct day-to-day administrative and operational functions for 100 bed Emergency Department, providing guidance and leadership to over 290 employees
Established new guidelines and updated existing guidelines to improve standard of care for trauma patients resulting in decreases length of stay in department
Collaborated with staff, managers, physicians, and external groups to decrease sepsis mortality by improving compliance with CMS guidelines
Interdisciplinary teams to improve door to balloon time for patients experiencing acute myocardial infarction
Led team to implement "straight to cath lab" approach in patients experiencing STEMIs (both via EMS and walk in patients)
Interdisciplinary team to improve door to intravenous/ intra-arterial anti-thrombolytic for patients experiencing acute strokes resulting in 5 min decrease in ED dwell time
Established guidelines and updated existing policies to improve care for critical patient by creating a "resus" nurse role
Improve patient's length of stay in the Emergency Department by utilizing inner waiting areas as treatment areas
RN Manager
4 Years 11 Months
Texas Health Harris Methodist Fort Worth Hospital | 12.2012 - 11.2017
Oversee and manage approximately 250 staff members and support staff in patient care activities while maintaining high level of staff morale and professionalism
Work in collaboration with ED director, managers and supervisors to improve patient flow through ED resulting in care areas converted to yield more places to care for patients
Fostered improvement in all operational facets, including staff development, personnel training and standards of patient care
Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives
RN Supervisor
7 Years 7 Months
Texas Health Harris Methodist | 05.2005 - 12.2012
Primary care, assessment and evaluation on Emergency Department patients Organized and led a number of committees and projects to improve patient care, decrease length of stay, and improve ED throughput
Oversaw and managed clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism while in charge on the unit
Registered Nurse
7 Years 4 Months
Texas Health Harris Methodist Hospital Fort Worth | 01.1998 - 05.2005
Primary care, assessment and evaluation of ill and/or injured patients
Maintained accurate records of patient care, condition, progress and concerns.
Education
Master of Science - Nursing Administration
The University of Texas At Arlington | Arlington, TX | 05-2017
Bachelor of Science - Nursing
The University of Texas At Arlington | Arlington, TX | 12-1997
Bachelor of Arts - Biology, Spanish
Texas Christian University | Fort Worth, TX | 12-1994
Skills
293 bed community hospital
50 bed Emergency Department; approximately 85
000 visits annually
720 bed
Magnet-designated
Level II trauma center
100 bed Emergency Department with approximately 120
000 visits annually
Freestanding ER & urgent care management
Cross-functional team collaboration
Team cohesion development
Additional Information
2022 Top 3 Best of Denton County Winner- Urgent Care Clinic
2021 Top 3 Best of Denton County Winner- Urgent Care Clinic
2017 Graduate of the Talent Accelerated Program
2016 Leadership of Excellence Award
2013 Living the Mission Award
2008 Great 100 Nurse of DFW
2006 Leadership of Excellence Award
2004 Clinical Leadership Award
Certification
NE-BC
CEN
ACLS
PALS
TNCC
Timeline
Director of Emergency Services
Baylor Scott & White Medical Center - Irving
10.2023 - CurrentRead More
Facility Nurse Director
CAM Innovative Services (Emergency Medicine Physician Group)